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60 results found

  1. Multiple level disposition

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby shared this idea  · 

  2. Auto answer management options separately for inbound and outbound calling

    24 votes

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    New  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  3. Automatic hold for warm transfers using integrated phone

    20 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  4. Enhance Agent States

    37 votes

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    New  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Remi Bauby supported this idea  · 

  5. Adding a "country" filter in analytics portal

    17 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Remi Bauby supported this idea  · 

  6. AI-based automated translation tool in RingCX digital channels

    5 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  7. WCAG (Web Content Accessibility Guidelines)

    31 votes

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    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby commented  · 

    Accessibility requirement is mentionned as "critical" in "La Poste" RFP. Feedback captured through salesforce and linked to that request.

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    Remi Bauby commented  · 

    This requirement have been very important for Engage Digital customer particularly in health and for public companies.
    - CNAM => French public national health insurance asked us to fill a full audit on WCAG a few years ago
    - La Poste had the same kind of question
    - Partner Odigo answered several RFP in France and UK where WCAG is mentioned.

    It's about hundreds of existing Engage Digital customers that we would not be able to upgrade to RingCX without WCAG clear compliance and documentation.
    And it's about thousands more users on deals lost along the years for which WCAG was mentioned as one of the requirements.

    Remi Bauby supported this idea  · 

  8. Add Session timeout for RingCX user

    11 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby shared this idea  · 

  9. Internal chat for supervisors and agents

    32 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby shared this idea  · 

  10. Change agent state through Max Supervisor

    107 votes

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    Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Remi Bauby supported this idea  · 

  11. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  12. SKU to bill recording storage per minute (usage)

    4 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby shared this idea  · 

  13. Complete European localization of all RingCX module

    7 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby shared this idea  · 

  14. Direct agent routing / prefered agent

    3 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby shared this idea  · 

  15. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    24 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  16. Ability to export Agent Script from Studio

    26 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  17. Position in Queue Announcement

    22 votes

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    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  18. Agent personal queue - Easy UI feature

    5 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  19. RingCX Custom call routing on IVR for a specific date

    11 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby commented  · 

    I found it a bit similar to this request for a calendar feature separate from queues and that can be tight to either an IVR, queues, cloud profiles... (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48039698-calendar-for-holidays).
    This request have been made by Henner during a RingCX POC. Henner is already a EUR 219 846 ARR customer with Engage Digital with long term risk of churn if we don't comply to their POC feedback.

    Remi Bauby supported this idea  · 

  20. calendar for holidays

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Remi Bauby supported this idea  · 
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