Settings and activity

41 results found

1. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  May 16, 2024

2. SKU to bill recording storage per minute (usage)

   2 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi shared this idea  ·  May 6, 2024

3. Complete European localization of all RingCX module

   5 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi shared this idea  ·  May 6, 2024

4. Direct agent routing / prefered agent

   3 votes

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi shared this idea  ·  May 2, 2024

5. RingCX AI Optimal Routing – Last Agent Sentiment, Last Interaction Disposition Summary Routing

   20 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  May 2, 2024

6. Ability to export Agent Script from Studio

   25 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  May 2, 2024

7. Position in Queue Announcement

   7 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  May 2, 2024

8. Agent personal queue - Easy UI feature

   4 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  May 2, 2024

9. RingCX Custom call routing on IVR for a specific date

   8 votes

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi commented  ·  Apr 9, 2024  ·  Edit…  ·  Delete…

   I found it a bit similar to this request for a calendar feature separate from queues and that can be tight to either an IVR, queues, cloud profiles... (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48039698-calendar-for-holidays).
   This request have been made by Henner during a RingCX POC. Henner is already a EUR 219 846 ARR customer with Engage Digital with long term risk of churn if we don't comply to their POC feedback.

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   Remi supported this idea  ·  Apr 9, 2024

10. calendar for holidays

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 9, 2024

11. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    8 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 9, 2024

12. Add the ability to create structured messages directly via Admin UI (User Interface) within Engage Digital

    7 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

13. Multi-lingual support

    7 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

14. Agent Count While Waiting in Queue

    7 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

15. Add the ability to escalate a Digital interaction to a voice call

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

16. Ask an Expert improvements

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

17. Call Recording Access from UI

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

18. Simplify process of customizing webchat

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

19. Ability to switch language for Text to Speech

    3 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024

20. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  Apr 5, 2024