Settings and activity
58 results found
-
21 votes
Remi
supported this idea
·
-
19 votesRemi
supported this idea
·
-
16 votesRemi
supported this idea
·
An error occurred while saving the comment -
53 votesRemi
supported this idea
·
-
27 votesRemi
supported this idea
·
-
67 votesRemi
supported this idea
·
-
20 votesRemi
supported this idea
·
-
8 votesRemi
supported this idea
·
-
40 votes
An error occurred while saving the comment Remi
commented
Accessibility requirement is mentionned as "critical" in "La Poste" RFP. Feedback captured through salesforce and linked to that request.
An error occurred while saving the comment Remi
commented
This requirement have been very important for Engage Digital customer particularly in health and for public companies.
- CNAM => French public national health insurance asked us to fill a full audit on WCAG a few years ago
- La Poste had the same kind of question
- Partner Odigo answered several RFP in France and UK where WCAG is mentioned.It's about hundreds of existing Engage Digital customers that we would not be able to upgrade to RingCX without WCAG clear compliance and documentation.
And it's about thousands more users on deals lost along the years for which WCAG was mentioned as one of the requirements.Remi
supported this idea
·
-
17 votesRemi
shared this idea
·
-
39 votes
Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.
https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/
Remi
shared this idea
·
-
110 votesRemi
supported this idea
·
-
27 votesUnder Review · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Remi
supported this idea
·
-
4 votesRemi
shared this idea
·
-
8 votesRemi
shared this idea
·
-
6 votesRemi
shared this idea
·
-
29 votesRemi
supported this idea
·
-
52 votesRemi
supported this idea
·
-
9 votesRemi
supported this idea
·
-
7 votesRemi
supported this idea
·
Possibility to create multiple levels of disposition to get more precise agent feedback without going into a long list of disposition.
Sub level disposition would be link to level 1 and level 2 could be optional or mandatory...
It's very important to be able to report on level 1 only (with all sub-disposition included) as well as on level 2 and to filter on level 1 to get details report on level 2.