Settings and activity

62 results found

1. OFCOM compliant Proactive and Predictive Dialler

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   16 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Oct 18, 2024

2. Adjustment - Cancel call transfer Label

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   14 votes

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   Remi supported this idea  ·  Oct 16, 2024

3. Multiple level disposition

   2 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi shared this idea  ·  Oct 7, 2024

4. Auto answer management options separately for inbound and outbound calling

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   28 votes

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   New  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Oct 2, 2024

5. Automatic hold for warm transfers using integrated phone

   20 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Sep 10, 2024

6. Enhance Agent States

   39 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Jul 4, 2024

7. Adding a "country" filter in analytics portal

   17 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Jun 21, 2024

8. AI-based automated translation tool in RingCX digital channels

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi supported this idea  ·  Jun 21, 2024

9. WCAG (Web Content Accessibility Guidelines)

   34 votes

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   Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi commented  ·  Jun 21, 2024  ·  Edit…  ·  Delete…

   Accessibility requirement is mentionned as "critical" in "La Poste" RFP. Feedback captured through salesforce and linked to that request.

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   Remi commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   This requirement have been very important for Engage Digital customer particularly in health and for public companies.
   - CNAM => French public national health insurance asked us to fill a full audit on WCAG a few years ago
   - La Poste had the same kind of question
   - Partner Odigo answered several RFP in France and UK where WCAG is mentioned.

   It's about hundreds of existing Engage Digital customers that we would not be able to upgrade to RingCX without WCAG clear compliance and documentation.
   And it's about thousands more users on deals lost along the years for which WCAG was mentioned as one of the requirements.

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   Remi supported this idea  ·  May 24, 2024

10. Add Session timeout for RingCX user

    11 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi shared this idea  ·  May 29, 2024

11. Internal chat for supervisors and agents

    34 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Planned  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Remi shared this idea  ·  May 27, 2024

12. Change agent state through Max Supervisor

    113 votes

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    Planned  ·  20 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  May 23, 2024

13. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    24 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  May 16, 2024

14. SKU to bill recording storage per minute (usage)

    4 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi shared this idea  ·  May 6, 2024

15. Complete European localization of all RingCX module

    7 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi shared this idea  ·  May 6, 2024

16. Direct agent routing / prefered agent

    3 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi shared this idea  ·  May 2, 2024

17. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    24 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  May 2, 2024

18. Ability to export Agent Script from Studio

    26 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  May 2, 2024

19. Position in Queue Announcement

    22 votes

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    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  May 2, 2024

20. Agent personal queue - Easy UI feature

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi supported this idea  ·  May 2, 2024