← RingCentral Ideas

Settings and activity

62 results found

  1. OFCOM compliant Proactive and Predictive Dialler

    20 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi supported this idea  · 

  2. Adjustment - Cancel call transfer Label

    16 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi supported this idea  · 

  3. Multiple level disposition

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi shared this idea  · 

  4. Auto answer management options separately for inbound and outbound calling

    39 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi supported this idea  · 

  5. Automatic hold for warm transfers using integrated phone

    22 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi supported this idea  · 

  6. Enhance Agent States

    45 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Remi supported this idea  · 

  7. Adding a "country" filter in analytics portal

    19 votes
    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Remi supported this idea  · 

  8. AI-based automated translation tool in RingCX digital channels

    6 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi supported this idea  · 

  9. WCAG (Web Content Accessibility Guidelines)

    36 votes
    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Remi commented  · 

    Accessibility requirement is mentionned as "critical" in "La Poste" RFP. Feedback captured through salesforce and linked to that request.

    An error occurred while saving the comment
    Remi commented  · 

    This requirement have been very important for Engage Digital customer particularly in health and for public companies.
    - CNAM => French public national health insurance asked us to fill a full audit on WCAG a few years ago
    - La Poste had the same kind of question
    - Partner Odigo answered several RFP in France and UK where WCAG is mentioned.

    It's about hundreds of existing Engage Digital customers that we would not be able to upgrade to RingCX without WCAG clear compliance and documentation.
    And it's about thousands more users on deals lost along the years for which WCAG was mentioned as one of the requirements.

    Remi supported this idea  · 

  10. Add Session timeout for RingCX user

    12 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi shared this idea  · 

  11. Internal chat for supervisors and agents

    36 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Remi shared this idea  · 

  12. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Remi supported this idea  · 

  13. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Remi supported this idea  · 

  14. SKU to bill recording storage per minute (usage)

    4 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi shared this idea  · 

  15. Complete European localization of all RingCX module

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi shared this idea  · 

  16. Direct agent routing / prefered agent

    4 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi shared this idea  · 

  17. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi supported this idea  · 

  18. Ability to export Agent Script from Studio

    27 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi supported this idea  · 

  19. Position in Queue Announcement

    38 votes
    Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi supported this idea  · 

  20. Agent personal queue - Easy UI feature

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi supported this idea  · 
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