Settings and activity

58 results found

1. Different agent states for different groups

   22 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  Jul 4, 2024

2. Enhance Agent States

   22 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  Jul 4, 2024

3. Adding a "country" filter in analytics portal

   17 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  Jun 21, 2024

4. AI-based automated translation tool in RingCX digital channels

   5 votes

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  Jun 21, 2024

5. WCAG (Web Content Accessibility Guidelines)

   30 votes

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   Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi Bauby commented  ·  Jun 21, 2024  ·  Edit…  ·  Delete…

   Accessibility requirement is mentionned as "critical" in "La Poste" RFP. Feedback captured through salesforce and linked to that request.

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   Remi Bauby commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   This requirement have been very important for Engage Digital customer particularly in health and for public companies.
   - CNAM => French public national health insurance asked us to fill a full audit on WCAG a few years ago
   - La Poste had the same kind of question
   - Partner Odigo answered several RFP in France and UK where WCAG is mentioned.

   It's about hundreds of existing Engage Digital customers that we would not be able to upgrade to RingCX without WCAG clear compliance and documentation.
   And it's about thousands more users on deals lost along the years for which WCAG was mentioned as one of the requirements.

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   Remi Bauby supported this idea  ·  May 24, 2024

6. Add Session timeout for RingCX user

   10 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Remi Bauby shared this idea  ·  May 29, 2024

7. Internal chat for supervisors and agents

   27 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminMichelle (Solutions Engineer, Product Interlock, RingCentral) responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Remi Bauby shared this idea  ·  May 27, 2024

8. Change agent state through Max Supervisor

   103 votes

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   Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  May 23, 2024

9. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   18 votes

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   Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  May 16, 2024

10. SKU to bill recording storage per minute (usage)

    2 votes

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    Remi Bauby shared this idea  ·  May 6, 2024

11. Complete European localization of all RingCX module

    7 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi Bauby shared this idea  ·  May 6, 2024

12. Direct agent routing / prefered agent

    3 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi Bauby shared this idea  ·  May 2, 2024

13. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    24 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi Bauby supported this idea  ·  May 2, 2024

14. Ability to export Agent Script from Studio

    26 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi Bauby supported this idea  ·  May 2, 2024

15. Position in Queue Announcement

    13 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi Bauby supported this idea  ·  May 2, 2024

16. Agent personal queue - Easy UI feature

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi Bauby supported this idea  ·  May 2, 2024

17. RingCX Custom call routing on IVR for a specific date

    11 votes

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    Remi Bauby commented  ·  Apr 9, 2024  ·  Edit…  ·  Delete…

    I found it a bit similar to this request for a calendar feature separate from queues and that can be tight to either an IVR, queues, cloud profiles... (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48039698-calendar-for-holidays).
    This request have been made by Henner during a RingCX POC. Henner is already a EUR 219 846 ARR customer with Engage Digital with long term risk of churn if we don't comply to their POC feedback.

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    Remi Bauby supported this idea  ·  Apr 9, 2024

18. calendar for holidays

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Remi Bauby supported this idea  ·  Apr 9, 2024

19. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    12 votes

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    Remi Bauby supported this idea  ·  Apr 9, 2024

20. RCV and RingCX Integration - Escalation/Queuing of video calls

    8 votes

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    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Remi Bauby supported this idea  ·  Apr 5, 2024