Settings and activity

57 results found

1. Enhance Agent States

   35 votes

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   New  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Rémi supported this idea  ·  Jul 4, 2024

2. Adding a "country" filter in analytics portal

   17 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Rémi supported this idea  ·  Jun 21, 2024

3. AI-based automated translation tool in RingCX digital channels

   5 votes

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Rémi supported this idea  ·  Jun 21, 2024

4. WCAG (Web Content Accessibility Guidelines)

   31 votes

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   Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Rémi commented  ·  Jun 21, 2024  ·  Edit…  ·  Delete…

   Accessibility requirement is mentionned as "critical" in "La Poste" RFP. Feedback captured through salesforce and linked to that request.

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   Rémi commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   This requirement have been very important for Engage Digital customer particularly in health and for public companies.
   - CNAM => French public national health insurance asked us to fill a full audit on WCAG a few years ago
   - La Poste had the same kind of question
   - Partner Odigo answered several RFP in France and UK where WCAG is mentioned.

   It's about hundreds of existing Engage Digital customers that we would not be able to upgrade to RingCX without WCAG clear compliance and documentation.
   And it's about thousands more users on deals lost along the years for which WCAG was mentioned as one of the requirements.

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   Rémi supported this idea  ·  May 24, 2024

5. Add Session timeout for RingCX user

   10 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Rémi shared this idea  ·  May 29, 2024

6. Internal chat for supervisors and agents

   30 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminMichelle Jenkins (Solutions Engineer, Product Interlock, RingCentral) responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Rémi shared this idea  ·  May 27, 2024

7. Change agent state through Max Supervisor

   105 votes

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   Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Rémi supported this idea  ·  May 23, 2024

8. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   22 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Rémi supported this idea  ·  May 16, 2024

9. SKU to bill recording storage per minute (usage)

   4 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Rémi shared this idea  ·  May 6, 2024

10. Complete European localization of all RingCX module

    7 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rémi shared this idea  ·  May 6, 2024

11. Direct agent routing / prefered agent

    3 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rémi shared this idea  ·  May 2, 2024

12. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    24 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rémi supported this idea  ·  May 2, 2024

13. Ability to export Agent Script from Studio

    26 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rémi supported this idea  ·  May 2, 2024

14. Position in Queue Announcement

    19 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rémi supported this idea  ·  May 2, 2024

15. Agent personal queue - Easy UI feature

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rémi supported this idea  ·  May 2, 2024

16. RingCX Custom call routing on IVR for a specific date

    11 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rémi commented  ·  Apr 9, 2024  ·  Edit…  ·  Delete…

    I found it a bit similar to this request for a calendar feature separate from queues and that can be tight to either an IVR, queues, cloud profiles... (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48039698-calendar-for-holidays).
    This request have been made by Henner during a RingCX POC. Henner is already a EUR 219 846 ARR customer with Engage Digital with long term risk of churn if we don't comply to their POC feedback.

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    Rémi supported this idea  ·  Apr 9, 2024

17. calendar for holidays

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rémi supported this idea  ·  Apr 9, 2024

18. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    12 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rémi supported this idea  ·  Apr 9, 2024

19. RCV and RingCX Integration - Escalation/Queuing of video calls

    8 votes

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    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Rémi supported this idea  ·  Apr 5, 2024

20. Add the ability to create structured messages directly via Admin UI (User Interface) within Engage Digital

    7 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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    Rémi supported this idea  ·  Apr 5, 2024