Settings and activity

59 results found

1. OFCOM compliant Proactive and Predictive Dialler

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   21 votes

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   Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  Oct 18, 2024

2. Adjustment - Cancel call transfer Label

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   17 votes

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   Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  Oct 16, 2024

3. Multiple level disposition

   6 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Remi Bauby shared this idea  ·  Oct 7, 2024

4. Auto answer management options separately for inbound and outbound calling

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   51 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  Oct 2, 2024

5. Automatic hold for warm transfers using integrated phone

   24 votes

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   Planned  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  Sep 10, 2024

6. Enhance Agent States

   62 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  Jul 4, 2024

7. Adding a "country" filter in analytics portal

   19 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  Jun 21, 2024

8. AI-based automated translation tool in RingCX digital channels

   7 votes

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   Needs More Information  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Remi Bauby supported this idea  ·  Jun 21, 2024

9. WCAG (Web Content Accessibility Guidelines)

   39 votes

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   Planned  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Remi Bauby commented  ·  Jun 21, 2024  ·  Edit…  ·  Delete…

   Accessibility requirement is mentionned as "critical" in "La Poste" RFP. Feedback captured through salesforce and linked to that request.

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   Remi Bauby commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   This requirement have been very important for Engage Digital customer particularly in health and for public companies.
   - CNAM => French public national health insurance asked us to fill a full audit on WCAG a few years ago
   - La Poste had the same kind of question
   - Partner Odigo answered several RFP in France and UK where WCAG is mentioned.

   It's about hundreds of existing Engage Digital customers that we would not be able to upgrade to RingCX without WCAG clear compliance and documentation.
   And it's about thousands more users on deals lost along the years for which WCAG was mentioned as one of the requirements.

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   Remi Bauby supported this idea  ·  May 24, 2024

10. Add Session timeout for RingCX user

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Remi Bauby shared this idea  ·  May 29, 2024

11. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    
    

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    
    

    Remi Bauby shared this idea  ·  May 27, 2024

12. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Remi Bauby supported this idea  ·  May 23, 2024

13. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    26 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Remi Bauby supported this idea  ·  May 16, 2024

14. SKU to bill recording storage per minute (usage)

    4 votes

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    0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Remi Bauby shared this idea  ·  May 6, 2024

15. Complete European localization of all RingCX module

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Remi Bauby shared this idea  ·  May 6, 2024

16. Direct agent routing / prefered agent

    4 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Remi Bauby shared this idea  ·  May 2, 2024

17. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Remi Bauby supported this idea  ·  May 2, 2024

18. Ability to export Agent Script from Studio

    27 votes

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Remi Bauby supported this idea  ·  May 2, 2024

19. Position in Queue Announcement

    49 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Remi Bauby supported this idea  ·  May 2, 2024

20. Agent personal queue - Easy UI feature

    7 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Remi Bauby supported this idea  ·  May 2, 2024