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59 results found

  1. OFCOM compliant Proactive and Predictive Dialler

    21 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Remi Bauby supported this idea  · 

  2. Adjustment - Cancel call transfer Label

    17 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Remi Bauby supported this idea  · 

  3. Multiple level disposition

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Remi Bauby shared this idea  · 

  4. Auto answer management options separately for inbound and outbound calling

    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Remi Bauby supported this idea  · 

  5. Automatic hold for warm transfers using integrated phone

    22 votes

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    Planned  ·  3 comments  ·  RingCX » Other  ·  Admin →
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    Remi Bauby supported this idea  · 

  6. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Remi Bauby supported this idea  · 

  7. Adding a "country" filter in analytics portal

    19 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Remi Bauby supported this idea  · 

  8. AI-based automated translation tool in RingCX digital channels

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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    Remi Bauby supported this idea  · 

  9. WCAG (Web Content Accessibility Guidelines)

    39 votes

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    Planned  ·  4 comments  ·  RingCX » Other  ·  Admin →
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    Remi Bauby commented  · 

    Accessibility requirement is mentionned as "critical" in "La Poste" RFP. Feedback captured through salesforce and linked to that request.

    An error occurred while saving the comment
    Remi Bauby commented  · 

    This requirement have been very important for Engage Digital customer particularly in health and for public companies.
    - CNAM => French public national health insurance asked us to fill a full audit on WCAG a few years ago
    - La Poste had the same kind of question
    - Partner Odigo answered several RFP in France and UK where WCAG is mentioned.

    It's about hundreds of existing Engage Digital customers that we would not be able to upgrade to RingCX without WCAG clear compliance and documentation.
    And it's about thousands more users on deals lost along the years for which WCAG was mentioned as one of the requirements.

    Remi Bauby supported this idea  · 

  10. Add Session timeout for RingCX user

    13 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Remi Bauby shared this idea  · 

  11. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Remi Bauby shared this idea  · 

  12. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Remi Bauby supported this idea  · 

  13. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  14. SKU to bill recording storage per minute (usage)

    4 votes

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    0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Remi Bauby shared this idea  · 

  15. Complete European localization of all RingCX module

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Remi Bauby shared this idea  · 

  16. Direct agent routing / prefered agent

    4 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Remi Bauby shared this idea  · 

  17. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Remi Bauby supported this idea  · 

  18. Ability to export Agent Script from Studio

    27 votes

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Remi Bauby supported this idea  · 

  19. Position in Queue Announcement

    48 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Admin →
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    Remi Bauby supported this idea  · 

  20. Agent personal queue - Easy UI feature

    7 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Remi Bauby supported this idea  · 
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