Settings and activity

9 results found

1. Hubspot embedded agent

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Matthew shared this idea  ·  Aug 22, 2025

2. Extension dialing between CX and EX

   106 votes

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   Under Review  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Matthew supported this idea  ·  Aug 22, 2025

3. SMS Templates (Reply Assistant)

   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Aug 22, 2025

4. This account requires the capability to filter interactions based on the age of the interaction in both reporting and inboxes. The current f

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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5. RCX - Feature Request - Chat waiting in queue / Agents visibility on waiting chats

   3 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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6. agents seeing how many waiting in queue

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Feb 28, 2025

7. RCX - Ability to have agents share my stats to sup at end of shift without exporting full page

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Matthew supported this idea  ·  May 21, 2024

8. RCCC Time off Always on Top

   2 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Aug 3, 2023

9. RCCC Place Partial Time off in Time of Planning

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Aug 3, 2023