Omnidirectional Allow RingCentral App Channels
We would like the "Allow RingCentral App Channels" setting to sync both ways. It has been described as Unidirectional. Currently on a RCX Call, we could still get a direct call to our office line. We would like presence to sync both ways so that our agents don't get another call while on a CC call.
17
votes
Daniel
shared this idea
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Christi
commented
This is critical to maintaining an uninterrupted workflow for my department. Without bi-directional presence sync, agents are at risk of receiving overlapping calls, which directly impacts efficiency and accuracy.
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Robin
commented
It's silly that this hasn't already been implemented.