Settings and activity
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66 votes
We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.
In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.
We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US
and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.
Jeff
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97 votes
Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.
Jeff
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2 votes
An error occurred while saving the comment Jeff
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2 votesJeff
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5 votesJeff
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When in EDIT mode the data is displayed properly, once you save or close from EDIT mode the dat displayed is all "0's". This is critical when trying to develop metrics based on Call Queues, as a Dimension has to be applied to the dashboard.