Call should not be detected as missed if it was answered elsewhere
Call should not be detected as missed if it was answered elsewhere

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Michelle commented
I would agree! This is a standard option in most call center platforms. It's a big miss and throws off analytics/reporting. We struggle to find out the true number of inbound calls and missed calls when using the simultaneous ring feature.
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Faizaan commented
Very important that this is implemented as a standard and not an option. For businesses that get lots of calls, it is imperative to clear notifications and ensure there is alignment with the mobile device, phone device and/or computer when using it on one. This allows clarity regarding any people to call back and ensure that nothing is missed. Really really hoping its implemented ASAP.
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Dayana commented
Call should not be detected as missed if it was answered elsewhere