← RingCentral Ideas

Settings and activity

3 results found

  1. Show caller ID when Transferring Calls

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Dacre commented  · 

    seems odd that if all calls come into a central reception and are then transferred there is no way to transfer the caller id. this means the call list is wrong and is it shows the transfer call ID and not the person calling the business. we have the same frustration

    Dacre supported this idea  · 

  2. If a user is 'Offline' exclude them from the call queues they are part of.

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Dacre shared this idea  · 

  3. Set Users Status on their behalf

    66 votes
    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Dacre commented  · 

    This would be really helpful as we only use the desktop app and there is no availability to amend the users' status. This creates a problem for us as the call queue group does not acknowledge that a user is offline so still tries to call them unless they manually turn on DND. Seems to be a floor in the system...., :-(