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Settings and activity

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  1. If a user is 'Offline' exclude them from the call queues they are part of.

    1 vote

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    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Dacre shared this idea  · 

  2. Set Users Status on their behalf

    64 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Dacre commented  · 

    This would be really helpful as we only use the desktop app and there is no availability to amend the users' status. This creates a problem for us as the call queue group does not acknowledge that a user is offline so still tries to call them unless they manually turn on DND. Seems to be a floor in the system...., :-(