Show caller ID when Transferring Calls
The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transferred the call away.
2
votes
Mark Joaquin
shared this idea
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Dacre
commented
seems odd that if all calls come into a central reception and are then transferred there is no way to transfer the caller id. this means the call list is wrong and is it shows the transfer call ID and not the person calling the business. we have the same frustration