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  1. 1 vote

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    Tyler shared this idea  · 
  2. 2 votes

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    Tyler shared this idea  · 
  3. 46 votes

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    Tyler commented  · 

    Be able to adjust the Abandoned call conditions to more properly reflect what our company considers an abandoned call. For example, if a client calls in and hangs up, that doesn't not count as abandoned. Another would be based on time, like a client calls in and disconnects after only 20 seconds. Or at least create a category in Analytics that lets us see how many calls disconnect on the Client's end.