I'm really frustrated by the loss of functionality in RCV, especially after being forced to upgrade from RingCentral Meetings. We often us RingCentral for tech support within our company. In RCM, I was able to take remote control to provide support, but that is not an option at this time in RingCentral Video. So, I tried to annotate the screen to show users which steps to take on - and that doesn't work in RCV either.Please prioritize bringing these two features back.
I'm really frustrated by the loss of functionality in RCV, especially after being forced to upgrade from RingCentral Meetings. We often us RingCentral for tech support within our company. In RCM, I was able to take remote control to provide support, but that is not an option at this time in RingCentral Video. So, I tried to annotate the screen to show users which steps to take on - and that doesn't work in RCV either.Please prioritize bringing these two features back.