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  1. Forward Unanswered Call From Queue to External RingCentral Number in Different Account

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Four Points shared this idea  · 

  2. Be able to switch to night message menu when hitting DND button

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Report about the busiest times of day for inbound calls

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Four Points commented  · 

    For staffing purposes, I am trying to quickly look over a range of dates to find out what the busiest call times are in a 24 hour period. Do I need more staff at 9am or 4pm? I realize i can see a range of dates in a linear fashion, but that does not alow me to stack the data to get this info at a glance. It also doesn't let view it in an hourly breakdown any more than 30 days total. This would be a HUGE time saver vs. analysing each individual day. Many thanks!