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1. Shared SMS were multiple users can receive and send SMS on specific number

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   313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

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   Jamie commented  ·  Sep 11, 2023  ·  Edit…  ·  Delete…

   Such as a whole office being able to text from and receive SMS from the main number. This is helpful for a sales department to know who has sent what and when. This would operate just like the queue for calls but for texts. -OR- There should be the ability to mask the texting number on any given extension within RC to reflect the business texting number. This helps with integrations to CRM's that use texting and phone calls.

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