Allow all extensions to send SMS from main Company extension
We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

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Yo commented
this is hugely important to someone who uses 1 phone number as a "customer service call center" phone for all customer service agents, and to use 1 main phone number to send/receive both phone calls and SMS/MMS
That way, outbound calls and SMS/MMS all show the 1 phone number, no matter which CS agent is calling out
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Mark commented
My office has one main phone number that is published online and our customers recognize on social media. RC doesnt allow more than one user to use the main phone line for SMS which I think is ridiculous! To have multiple users text and each message is from a different phone number generated by RC doesnt make too much sense for a business especially when they have already ported a phone number in for calls. This prevents us from using SMS with RC when it should be a given. RC please fix this as I am sure you would have more business in use of of the SMS.
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Bertha commented
Need to be able to show that messages from all extensions are sent from the same main number!
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Matthew commented
So surprised this hasn't happened yet
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Vasi commented
Please implement this ASAP!
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Daniel commented
This is our only issue with using Ring Central. Please implement this!
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Eric commented
Please implement!!
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Rajeev commented
If this is not available, I may have to look for another service
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Rajeev commented
Can you please provide an ETA ?
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Leslie commented
This is a must for our company. We were able to do so when we were using Vonage.
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Misty commented
VERY IMPORTANT! Also, when we change the user assigned as the Operator, it breaks text threads, and the users are not able to see previous texts from whenever they were not assigned as Operator, which is very inconvenient.
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Dr. Angelice commented
In my office, we have one main phone number that is published and patients recognize. However, through Ring Central, each team member has a different (private) number. We are used to having everyone receive and being able to send text messages from the main office number. It would become very confusing for patients to receive text messages from several different numbers (the individual lines) rather than the main number that they recognize. However, it appears at this time, only one extension can receive and send text messages using the main phone number. I would like for my entire staff to have this capability. (This is what we are used to with our previous SMS provider).
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Julie commented
This is vital for our company. I don't want to leave RC but the boss says we might have to if we can't all text.
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Greg commented
Super critical and if not resolved in next few months, we'll have to leave RC, too
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Bea commented
Sakari has been a great app to use for this. I am so sorry we let it go now that we understand that Ring Central did not address this basic feature.
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Bea commented
It is of course needed when running an office in which all the staff is responsible for texting our clients.
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Lisa commented
We need this option ASAP.
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Connor commented
I can't believe RingCentral is missing this basic, vital feature.
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Aaron commented
This is very crucial for how our company interacts with clients and sales said we could do this. Please create a fix as soon as possible.
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Liz commented
This is absolutely crucial for all employees to be able to check these when others cannot. I think it needs to be something that an entire company should be able to use and manage.