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Allow all extensions to send SMS from main Company extension

We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

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Kenneth shared this idea  ·   ·  Report…  ·  Admin →
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  • Daniel commented  ·   ·  Report

    This is our only issue with using Ring Central. Please implement this!

  • Eric commented  ·   ·  Report

    Please implement!!

  • Rajeev commented  ·   ·  Report

    If this is not available, I may have to look for another service

  • Rajeev commented  ·   ·  Report

    Can you please provide an ETA ?

  • Leslie commented  ·   ·  Report

    This is a must for our company. We were able to do so when we were using Vonage.

  • Misty commented  ·   ·  Report

    VERY IMPORTANT! Also, when we change the user assigned as the Operator, it breaks text threads, and the users are not able to see previous texts from whenever they were not assigned as Operator, which is very inconvenient.

  • Julie commented  ·   ·  Report

    This is vital for our company. I don't want to leave RC but the boss says we might have to if we can't all text.

  • Greg commented  ·   ·  Report

    Super critical and if not resolved in next few months, we'll have to leave RC, too

  • Bea commented  ·   ·  Report

    Sakari has been a great app to use for this. I am so sorry we let it go now that we understand that Ring Central did not address this basic feature.

  • Bea commented  ·   ·  Report

    It is of course needed when running an office in which all the staff is responsible for texting our clients.

  • Lisa commented  ·   ·  Report

    We need this option ASAP.

  • Connor commented  ·   ·  Report

    I can't believe RingCentral is missing this basic, vital feature.

  • Aaron commented  ·   ·  Report

    This is very crucial for how our company interacts with clients and sales said we could do this. Please create a fix as soon as possible.

  • Liz commented  ·   ·  Report

    This is absolutely crucial for all employees to be able to check these when others cannot. I think it needs to be something that an entire company should be able to use and manage.

  • Ashelyn commented  ·   ·  Report

    Definitely needed and crucial for all employees to be able to check on these when others cant! Need an option for multiple people to receive and send SMS from the main company number!

  • Grady commented  ·   ·  Report

    Please fix this problem! I agree that it is a critical issue for our company as well.

  • 101 commented  ·   ·  Report

    This is a crucial feature that is necessary to allow the agency to keep up with all texts coming in and out, and accessible to everyone to respond rather than just one person.

  • Jamie commented  ·   ·  Report

    Such as a whole office being able to text from and receive SMS from the main number. This is helpful for a sales department to know who has sent what and when. This would operate just like the queue for calls but for texts. -OR- There should be the ability to mask the texting number on any given extension within RC to reflect the business texting number. This helps with integrations to CRM's that use texting and phone calls.