this is hugely important to someone who uses 1 phone number as a "customer service call center" phone for all customer service agents, and to use 1 main phone number to send/receive both phone calls and SMS/MMS

That way, outbound calls and SMS/MMS all show the 1 phone number, no matter which CS agent is calling out

My office has one main phone number that is published online and our customers recognize on social media. RC doesnt allow more than one user to use the main phone line for SMS which I think is ridiculous! To have multiple users text and each message is from a different phone number generated by RC doesnt make too much sense for a business especially when they have already ported a phone number in for calls. This prevents us from using SMS with RC when it should be a given. RC please fix this as I am sure you would have more business in use of of the SMS.

Need to be able to show that messages from all extensions are sent from the same main number!

So surprised this hasn't happened yet

Please implement this ASAP!

This is our only issue with using Ring Central. Please implement this!

Please implement!!

If this is not available, I may have to look for another service

Can you please provide an ETA ?

This is a must for our company. We were able to do so when we were using Vonage.

VERY IMPORTANT! Also, when we change the user assigned as the Operator, it breaks text threads, and the users are not able to see previous texts from whenever they were not assigned as Operator, which is very inconvenient.

In my office, we have one main phone number that is published and patients recognize. However, through Ring Central, each team member has a different (private) number. We are used to having everyone receive and being able to send text messages from the main office number. It would become very confusing for patients to receive text messages from several different numbers (the individual lines) rather than the main number that they recognize. However, it appears at this time, only one extension can receive and send text messages using the main phone number. I would like for my entire staff to have this capability. (This is what we are used to with our previous SMS provider).

This is vital for our company. I don't want to leave RC but the boss says we might have to if we can't all text.

Super critical and if not resolved in next few months, we'll have to leave RC, too

Sakari has been a great app to use for this. I am so sorry we let it go now that we understand that Ring Central did not address this basic feature.

It is of course needed when running an office in which all the staff is responsible for texting our clients.

We need this option ASAP.

I can't believe RingCentral is missing this basic, vital feature.

This is very crucial for how our company interacts with clients and sales said we could do this. Please create a fix as soon as possible.

This is absolutely crucial for all employees to be able to check these when others cannot. I think it needs to be something that an entire company should be able to use and manage.