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  1. Position in Queue, Estimated wait time, and Call queue caller call back feature

    209 votes
    Future Consideration  ·  35 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Ashley commented  · 

    We were advised the MVP platform reported position in the queue before purchase, but this is not the case we really need the platform to be able to report position in the queue while waiting on hold when calling into the surgery on the main numbers and hitting the auto attendant, we are aGP surgery and all your surgery customers would benefit from this.