Settings and activity
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The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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We were advised the MVP platform reported position in the queue before purchase, but this is not the case we really need the platform to be able to report position in the queue while waiting on hold when calling into the surgery on the main numbers and hitting the auto attendant, we are aGP surgery and all your surgery customers would benefit from this.