We absolutely could use this feature for our call queue.

Please apply thi feature to RIngCX as well.

CX needs the ability to play the callers place in the queue ("you are the 12th caller") at any point while a caller is in a queue on hold and waiting for an agent. They should then get the option to continue waiting, have an agent call them back when an agent is next available, or schedule a call back for another time/day. This is VERY typical behavior for contact centers and has become expected by callers.

Volume of customers and services have increased and the need to provide effective customer service is a "must". Placing a "Queue" system will be a plus.

needed feature

Instead of the caller waiting in a call queue on the phone, have the ability for them to use a key press that keeps their position in the call without them having to be on the phone. Then they receive a call back from the call queue member when their call reaches the front of the call.

i support this request, great idea. customer can ask to be called back instead of waiting, could be as easy as us receiving an email stating "call back this number queue position x"

I would like to have it so the callers know what position they are in in the Queue . For example: You are caller # 4 average holding time 2 minutes. Etc...

The customer wanted to have this feature for their caller to know if the queue list is progressing while they are waiting for someone to answer the call.

Patients/customers complain they don't know how long their wait is or where they are in the queue. This should be something you have so patients/customers have an idea of how much longer they have to wait or how long they may have to wait.

When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail.This would benefit client satisfaction since they will have flexibility if they do not wish to wait and they can get an idea of how many calls are ahead of them.

It will provide announcements to Call Queue Callers to inform then that they are the 2nd, 3rd or the last in the queue.This feature saves time for callers to know if they will stay waiting or leave if the Queue is full.

We were advised the MVP platform reported position in the queue before purchase, but this is not the case we really need the platform to be able to report position in the queue while waiting on hold when calling into the surgery on the main numbers and hitting the auto attendant, we are aGP surgery and all your surgery customers would benefit from this.

Go to 3cx.com and see if you can license some of their patents.The MVP queues should have the ability to determine estimated wait time, position in queue, and call back capabilities. Should have to get advanced contact center which is overkill for healthcare. We had this in the 3CX product before going to RingCentral.

Customer requested to have an option to inform the customer waiting in the line on what number are they in the queue.

When callers find themselves in a call queue with extended wait times, it would be nice to have them press a # and request a call back, instead of holding... showing them that we respect their time but still want to handle their call.

Please add the feature to allow callers in Que to be automatically called back by the system without losing their place in line

Allowing callers to receive automatic call backs from call queue's would improve on customer satisfaction and employee productivity

Clients would more likely wait when they know they are in line and how long it may take. Rather than dropped calls.

We converted our telephone systems from 2 line hunt group over to a call queue with four Users. Only 2 of the 4 queue members are on shift at any time. A maximum of 2 queue callers can be accommodated simultaneously. Ever.We would like to have an option to set the "maximum number of callers allowed in queue" as 2 rather than 5.ThanksThis was merged into an idea that isn't the same... I need a to limit the queue to 2 callers. The minimum possible is 5. Not sure why this can't be customized, it is just a variable no?