Settings and activity

54 results found

1. Give customers option to only have SLA calculate during business hours

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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2. Dashboard availability without logging on

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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3. Edit Completed Evaluation

   9 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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4. QM Forms while Live Monitoring a Call

   10 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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5. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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6. do away with Max Agent entirely

   30 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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7. Extend Expiration Date of Activation Email

   41 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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8. WFM Pro - Ability to edit meetings in bulk

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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9. WFM Pro - Manage Requests Additional Functionality

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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10. WFM Pro - Ability to handle multiple requests submitted by an agent for a single day separately.

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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11. WFM Pro - Meeting Scheduler - Recurring Meetings

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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12. WFM Pro - Improve Request Approval Process

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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13. WFM PRO - Improve Schedule Reporting Process

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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14. Fax transmission notification to include copy of fax.

    103 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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