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  1. Realtime Dashboard Needed For The Agent Summary Report

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  2. Call forwarding to the RingCentral Mobile App when direct user extension was dialed.

    16 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    James commented  · 

    We would like for forwarded calls to ring on the RingCentral mobile app. These calls worked fine through the "RC Phone" app but have since stopped after a forced update to the "RingCentral" mobile app.With the way our call flow is configured, we cannot use the suggested workaround and set these calls up to come through a call queue.