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  1. Allow handling of multiple Call Queue calls

    81 votes

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    20 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
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    Anonymous commented  · 

    We currently have a call queue and for most of the day there is only one person in the office. If they are on the phone they are unable to take a second call because they are on the phone the call does not ring at their extension. We would like to put call on hold and take second call or minimally have the call logged on the phone.