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  1. Allow handling of multiple Call Queue calls

    116 votes
    26 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Anonymous commented  · 

    We currently have a call queue and for most of the day there is only one person in the office. If they are on the phone they are unable to take a second call because they are on the phone the call does not ring at their extension. We would like to put call on hold and take second call or minimally have the call logged on the phone.