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  1. Text from the same main user number

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    60 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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    Matthew commented  · 

    It would be ideal to have all employees be able to text as the main company phone number, instead of their direct line, so that clients will have a singular point of contact for texting rather than multiple text phone numbers. This will solve the problem of clients texting the wrong person/number and prevent messages from being lost if the recipient does not follow forwarding protocols or is out of the office. This applies for fax number as well.