Settings and activity

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1. Analytics regarding Text Messaging/SMS

   258 votes

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

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   James commented  ·  Jan 16, 2026  ·  Edit…  ·  Delete…

   critically important KPI's

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   James supported this idea  ·  Jan 16, 2026

2. Increase Data Retention of Analytics

   113 votes

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   15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

   
   

   In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

   
   

   Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

   
   

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   James commented  ·  Jan 16, 2026  ·  Edit…  ·  Delete…

   critically important KPI's are generated. especially if we can go years back.

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   James supported this idea  ·  Jan 16, 2026

3. link to video call that gets recorded and saved

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   James shared this idea  ·  May 2, 2023