Increase Data Retention of Analytics
customers are requesting to increase data retention of analytics report"Our business heavily revolves around call volumes and frequency...if we can't get the data we need, then I'll need to have a discussion with our executive team into looking for a provider that will/can provide basic data for years prior...""how can we accurately forecast against historical data only looking back 6 months?"
Jenny
shared this idea
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Hiromithu Ishigaki
commented
Regarding data retention for performance reports, we should extend the report generation period from the current 6 months to a minimum of 12 months from the current date to better serve our customers.current article: How long does the Performance Report store data?https://support.ringcentral.com/article-v2/How-long-does-the-Performance-Report-store-data.html?brand=RC_US&product=RingCentral_MVP&language=en_US
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Anthony
commented
1 year retrievable data for analytics performance reports
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Jamie
commented
Currently in the Analytics portal, it is only possible to go back 6 months when viewing calls stats and performance reports, but it would be extremely useful to have this limit increased to at least 12 months.