← RingCentral Ideas Settings and activity 1 result found Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues 156 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Under Review · 11 comments · Phone & Messaging » Call Queues · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close An error occurred while saving the comment Anonymous commented · Apr 6, 2021 · Edit… · Delete… I manage a call center- Reps should take call queue calls at all times unless away from their desk. Currently reps can update their status to not accept calls. This seems as if its manager decision to turn off or on. Save Submitting...
I manage a call center- Reps should take call queue calls at all times unless away from their desk. Currently reps can update their status to not accept calls. This seems as if its manager decision to turn off or on.