We have had several large escalations related to this. Giving admins the ability to lock users down to prevent them from controlling their queue status would resolve a great deal of confusion our customer's management teams are experiencing due to status changes at the user level.

He wants to remove the option to "accept call queue calls" in the RC apps of the members of the call queue so that they don't have the option to toggle it on or off.
-This is to prevent the Call queue member from turning off and avoiding calls.

This is a new update from the RC Phone App that if a user has disabled accept call queue calls and changed from DND to available the queue status also changed to available. Call Queue Status should not change if User status is changed as well.

Admin should be able to take the "accept call queue calls" feature away from users. Users should not have the ability to decide if they want to be in a queue. They have the option to turn their phones on do not disturb. If an admin says "not allowed" on "Allow members to change their queue status" then users should not have the toggle option to turn it on and off on the user end of things.

Add option in admin page to disable the "accept queue calls" switch in the RC app. Allowing users to disable this defeats the purpose of having a call queue.

When "Allow members to change their queue status" is activated in their queue, members that toggle off and on "accept queue calls" manipulate "member status" and not "queue status". As a result, Managers must go in and manually adjust each queue which completely defeats the purpose of the feature

Hi, i have a client that wants to have the users to not have the ability to toggle it on or off as she is one of the administrators and does not want users to have that option. We have checked all call queue settings of the members to ( Not allow users to update their call queue status) but this does not work. Thank you!

I have employees who are taking themself out of the queue constantly. I need to remove that ability. I tried changing the queue to not allow status change but that did nothing.

Want to remove the option "Accept Queue Calls" for members that is part of the Call Queue Extension.

If you are running a Call Center, are you using Contact Center?Share a few more details so we can assist further.

I manage a call center- Reps should take call queue calls at all times unless away from their desk. Currently reps can update their status to not accept calls. This seems as if its manager decision to turn off or on.

Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls.Only option we have right now is to create a custom role for the manager that allows them to view the status of their call queue members.