Settings and activity
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SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.
I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.
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My name is Alex.
In last couple days I was trying to get SMS/MMS setting set up that way so when someone is sending a Text Message or MMS to the main phone number
it should be passed to multiple extensions and I called Ringcentral support agent and they told me that this kind of feature does not exist.
At start I could not believe it and I tried once again, so may be some other support agent can help me out with that, but still it's still not possible.
So what is my idea,
For an example I have 5 operator employees at this moment and they have sent a text message to the person from main company number,
so when that person will reply to it response goes to only one person that operates the main company number.
The issue is that if that person (that operates the extension that operates the main company number) stepped out of his desk the client's message will be ignored or
if that person decides to call to our main phone# that persons call will be ignored until that person (that operates the main company number) will come back to his desk,
while we have 4 more other operators availabe at this time.
It should be easy to do, so we need to have a possibility to add multiple extensions that will be operating main company number either this will be a Call or SMS/MMS,
I know that there is a possibility to add a call que and make couple extensions call, but it's still complicated and it does not effect SMS/MMS.By the way please try to make this asap, otherwise we will be forced to move to some other application.Bes RegardsAlex Kavalov