We are looking for an option that would allow calls coming from specifically internal extensions to take precedence over external calls. As a medical practice, medical assistants frequently need to speak with other locations, and there are many times where the patient call volume is so high that they have to wait to do a referral. The ability to set same-account extensions as priority for queues would be appreciated.
We are looking for an option that would allow calls coming from specifically internal extensions to take precedence over external calls. As a medical practice, medical assistants frequently need to speak with other locations, and there are many times where the patient call volume is so high that they have to wait to do a referral. The ability to set same-account extensions as priority for queues would be appreciated.