Priority option for queues.
I would like to see the ability to set priorities for queues. For example, those calling for new orders/sales, that queue gets answered in front of those in queue checking the status of their order. I can see this being beneficial for a lot of companies. Those calling to order a tow truck for the first time, needs to be answered before someone checking the status of where the tow truck is, for example. On top of that, it would be even more awesome if internal calls/transfers were a priority as well. I know this is probably a feature of the contact center, but we don't need that big of a deployment at this time.
Chase
shared this idea
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Donut
commented
We are looking for an option that would allow calls coming from specifically internal extensions to take precedence over external calls. As a medical practice, medical assistants frequently need to speak with other locations, and there are many times where the patient call volume is so high that they have to wait to do a referral. The ability to set same-account extensions as priority for queues would be appreciated.
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Greg
commented
Priority Queue using Rotational