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  1. Shared SMS were multiple users can receive and send SMS on specific number

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Ed commented  · 

    Right now, all SMSs sent to our main number can only be sent to and replied to by one user/rep. Please all an entire department of reps/users to be able to view/reply to messages sent to our main 800 number. This would distribute the work load and increase coverage if that one rep is on vacation.