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  1. Shared SMS were multiple users can receive and send SMS on specific number

    630 votes

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    127 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  2. Text from the same main user number

    343 votes

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    60 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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    Ed commented  · 

    Right now, all SMSs sent to our main number can only be sent to and replied to by one user/rep. Please all an entire department of reps/users to be able to view/reply to messages sent to our main 800 number. This would distribute the work load and increase coverage if that one rep is on vacation.