According to RingCentral Support, this function does not currently exist so they directed me here. I wanted to create 2 groups where one group is able to review the call recordings of the other group. According to the support person I spoke to, the ability to review call recordings is all or nothing company access. We have a QA team who needs access to the call recordings for a group of employees, but I can't give them access to just that group's recordings, instead they get access to all call recordings company-wide.
According to RingCentral Support, this function does not currently exist so they directed me here. I wanted to create 2 groups where one group is able to review the call recordings of the other group. According to the support person I spoke to, the ability to review call recordings is all or nothing company access. We have a QA team who needs access to the call recordings for a group of employees, but I can't give them access to just that group's recordings, instead they get access to all call recordings company-wide.