Supervisor or Group Admin should have access to recorded calls for their team.
In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to supervisor so they can listen calls.
Vishal
shared this idea
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Connor
commented
Add the ability/permission for supervisors to only listen to their employees recordings, without providing them to the entire companies recordings.
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Rijesh
commented
Currently we cannot set Manager access to view specific call recordings. Either they can able to see all recordings or none of the recordings. We need an option to set and limit recording access to specific queue calls or sites.
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Nicholas
commented
According to RingCentral Support, this function does not currently exist so they directed me here. I wanted to create 2 groups where one group is able to review the call recordings of the other group. According to the support person I spoke to, the ability to review call recordings is all or nothing company access. We have a QA team who needs access to the call recordings for a group of employees, but I can't give them access to just that group's recordings, instead they get access to all call recordings company-wide.
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Michael
commented
There is currently no functionality to only give a manager access to his users call log / recordings. While it can be done with a user group, the manager also receives permissions to all of his users phone settings additionally. Please add a way to not give managers of user groups access to settings, only call logs
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Cristian
commented
Currently there is no way to grant access to users to manage specific message only extensions, only to grant role permissions to the entire "Groups" section of the Phone Systems tab