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Settings and activity

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  1. Distinguish direct call vs queue call, and internal # from external #

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Shannon commented  · 

    When on a call, users are not aware of any incoming queue calls. Example: We use RC for interoffice calls. Most of our incoming customer calls come into a queue before being answered. If we are on interoffice calls, we have no way to know a customer is in the call queue.