When on a call, users are not aware of any incoming queue calls. Example: We use RC for interoffice calls. Most of our incoming customer calls come into a queue before being answered. If we are on interoffice calls, we have no way to know a customer is in the call queue.
When on a call, users are not aware of any incoming queue calls. Example: We use RC for interoffice calls. Most of our incoming customer calls come into a queue before being answered. If we are on interoffice calls, we have no way to know a customer is in the call queue.