Distinguish direct call vs queue call, and internal # from external #
When call pops-up in Ring Central app, it is often difficult to determine if the call is coming from someone internal to organization or external #, and whether it is a direct dial to your extension or if it is shared call queue
3
votes
Diane
shared this idea
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Shannon
commented
When on a call, users are not aware of any incoming queue calls. Example: We use RC for interoffice calls. Most of our incoming customer calls come into a queue before being answered. If we are on interoffice calls, we have no way to know a customer is in the call queue.