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  1. 1st user in the call forwarding on the user extension will continue ringing on ring in order setup

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jennifer commented  · 

    When incoming calls to a single user / specific extension, and then follow to ring groups if the extension does not answer, I would like the original user / specific extension to be able to be added to the ring groups - so that the extension can continue to ring.

    Jennifer supported this idea  · 

  2. To be able to opt out of a Voicemail to another extension

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Jennifer supported this idea  · 
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    Jennifer commented  · 

    Exact behavior: When a call goes to voicemail, is it possible for the caller to press a number to get transferred back into the answering queue?

    So that if the caller chooses my extension but I am on a call, they could have the option to press a number and connect back to the main queue, where another team member could pick up. Instead of hanging up and calling back.