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1. Shared SMS were multiple users can receive and send SMS on specific number

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   292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

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   Carlos commented  ·  Nov 10, 2021  ·  Edit…  ·  Delete…

   I want to be able to allow users in the same department to view the text messages that others send out. A lot of times situations will happen where one user has been in contact with a customer, and that customer later talks to a different user saying that the first user said X, Y, and Z. So instead of having to call around to verify what was said it would be easier to allow them to directly view all the messages within the same department.

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