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  1. Text from the same main user number

    369 votes
    62 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    An error occurred while saving the comment
    Carlos commented  · 

    I want to be able to allow users in the same department to view the text messages that others send out. A lot of times situations will happen where one user has been in contact with a customer, and that customer later talks to a different user saying that the first user said X, Y, and Z. So instead of having to call around to verify what was said it would be easier to allow them to directly view all the messages within the same department.