I've just learned that the article regarding phone call Hotkeys is only for the RC Mobile App, not the Unified Desktop App. Hotkeys for the phone features would very helpful, as it can cumbersome when switching between windows during a call. Specifically, opening the dial pad, placing the call, ending the call, muting the call, placing on hold, transfering, etc... To that same end, it would be super convenient if the Dial Pad window could be docked into a corner of the screen, or at least default to staying on top, unless minimized. Managing the call while on a support session which requires other windows or remote sessions up at the same time quickly becomes clumsy and cumbersome.
I've just learned that the article regarding phone call Hotkeys is only for the RC Mobile App, not the Unified Desktop App. Hotkeys for the phone features would very helpful, as it can cumbersome when switching between windows during a call. Specifically, opening the dial pad, placing the call, ending the call, muting the call, placing on hold, transfering, etc... To that same end, it would be super convenient if the Dial Pad window could be docked into a corner of the screen, or at least default to staying on top, unless minimized. Managing the call while on a support session which requires other windows or remote sessions up at the same time quickly becomes clumsy and cumbersome.