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205 votes
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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Israel Ragaza
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88 votesIsrael Ragaza
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13 votesIsrael Ragaza
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6 votesIsrael Ragaza
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1 voteIsrael Ragaza
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Please come up with an Audit trail feature in RingCX similar to the one in EX.
This audit trail should be able to track account configuration changes along with the person who did.
I checked the RCX feature called "Audit log" but it seems to be a combination of system configuration changes mixed with voice and digital channel interactions. I think these voice and digital interactions should be completely separate from the audit trail and instead have a log of its own. Kind of like the call log feature in Ring EX.
So in other words 2 logs. One for account configuration changes and the other for communications (voice and digital)