We need a function that prevents an agent from manually changing their status to not accept call queue calls. while having an indicator button to force the status to change helps, it would be easier if we also had the option to prevent them from changing their status to begin with. This way we can be sure they're available when we need them to be.
We need a function that prevents an agent from manually changing their status to not accept call queue calls. while having an indicator button to force the status to change helps, it would be easier if we also had the option to prevent them from changing their status to begin with. This way we can be sure they're available when we need them to be.