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prevent users from switching to DND

We would like to prevent call queue members from switching status to do not accept calls or DND

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Rodolfo shared this idea  ·   ·  Report…  ·  Admin →
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  • Cesar commented  ·   ·  Report

    Remove call queue button on desktop app

  • Mario commented  ·   ·  Report

    Can we add the ability to remove the "accept queue calls" slider? We have users that are sliding the slider to off so calls are not routed to them. This is causing customer experience issues.

  • Tianna commented  ·   ·  Report

    We need a function that prevents an agent from manually changing their status to not accept call queue calls. while having an indicator button to force the status to change helps, it would be easier if we also had the option to prevent them from changing their status to begin with. This way we can be sure they're available when we need them to be.

  • Devan commented  ·   ·  Report

    The agents are playing with the RC, there should be an option for the admin to block them to make changes in their availability. (DND, Accept/Do not accept queue calls). It will be very useful to hold a control over the agents.

  • Daniel commented  ·   ·  Report

    We have users turn off their queue calls burdening others with their work load of answering calls. It would be useful to prevent users from removing their own ability to turn off the call queue. We already have the ability to leave/join queue's disabled.