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591 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
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I have been told that the only way to access the messages to the main company number is when a user is logged onto it. As the Customer Service Manager of our company, it will truly help if all users can have access to this especially for the customer service team so all agents will be able to immediately answer the text messages of the customers coming in to the main company number. We use the main number as the only number to be contacted by clients for the sales and customer service function. So its kinda hard having only one agent access it to manage those text messages. And would love to use only RC for all those functions.