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  1. Shared SMS were multiple users can receive and send SMS on specific number

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    169 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you! 

    An error occurred while saving the comment
    David commented  · 

    I have been told that the only way to access the messages to the main company number is when a user is logged onto it. As the Customer Service Manager of our company, it will truly help if all users can have access to this especially for the customer service team so all agents will be able to immediately answer the text messages of the customers coming in to the main company number. We use the main number as the only number to be contacted by clients for the sales and customer service function. So its kinda hard having only one agent access it to manage those text messages. And would love to use only RC for all those functions.