Settings and activity

5 results found

1. why isnt there any reports to show the length of time when people are unavailable

   22 votes

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   Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joey commented  ·  Aug 14, 2024  ·  Edit…  ·  Delete…

   Any update on getting a report for Unavailable times? Not seeing why this isnt on here already. Seems like it would be very easy to do. Can track how long someone is on the phone, but not how long they are off the phones. Would be a great addition.

   Thanks

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   Joey supported this idea  ·  Aug 14, 2024

2. User Status Details

   9 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Aug 14, 2024

3. Missed call report that shows all available users at the time of the missed call.

   33 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Jul 23, 2024

4. Full Agent Login Time Reporting Capabilities

   29 votes

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   Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Jul 23, 2024

5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   479 votes

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joey supported this idea  ·  Sep 4, 2024