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Settings and activity

5 results found

  1. why isnt there any reports to show the length of time when people are unavailable

    23 votes
    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Joey commented  · 

    Any update on getting a report for Unavailable times? Not seeing why this isnt on here already. Seems like it would be very easy to do. Can track how long someone is on the phone, but not how long they are off the phones. Would be a great addition.

    Thanks

    Joey supported this idea  · 

  2. User Status Details

    13 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Joey supported this idea  · 

  3. Missed call report that shows all available users at the time of the missed call.

    35 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Joey supported this idea  · 

  4. Full Agent Login Time Reporting Capabilities

    36 votes
    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Joey supported this idea  · 

  5. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    578 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Joey supported this idea  ·