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  1. Text from the same main user number

    367 votes
    62 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    An error occurred while saving the comment
    JMC commented  · 

    Users need the ability to set the default text number. For example, I'd like to set the default text number as the Main Company Number.Currently, I'll set the Main Company Number, but when the app restarts or updates, it switches back to the Direct Number. If we send a text from the direct number, it confuses the clients, and causes customer service issues for our company.PLEASE, PLEASE, PLEASE let users set a default text number!!!Thanks!