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  1. Simultaneous protocol to be added in call queue overflow

    5 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cory supported this idea  · 
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    Cory commented  · 

    We believe this would be beneficial for our small call center group. We utilize Simultaneous setting because anyone should be able to take a call when they can, but often times we experience high call volumes and would like a secondary queue and department to be able to assist.

  2. Mute other sounds when taking calls on RingCentral Desktop app

    30 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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