Simultaneous protocol to be added in call queue overflow
Customers request for simultaneous option should be included under call queue overflow.
3
votes
Redson
shared this idea
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Brian commented
Overflow should be an option if all current members of the queue are busy and the queue is set to simultaneous.
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Katherine commented
Our company would like the option for simultaneous (it's an option that can currently be chosen) for the overflow call queue.