Simultaneous protocol to be added in call queue overflow
Customers request for simultaneous option should be included under call queue overflow.
6
votes
Redson
shared this idea
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Cory
commented
We believe this would be beneficial for our small call center group. We utilize Simultaneous setting because anyone should be able to take a call when they can, but often times we experience high call volumes and would like a secondary queue and department to be able to assist.
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Brian
commented
Overflow should be an option if all current members of the queue are busy and the queue is set to simultaneous.
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Katherine
commented
Our company would like the option for simultaneous (it's an option that can currently be chosen) for the overflow call queue.