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    An error occurred while saving the comment
    Tim commented  · 

    By adding an option to disable the "After call wrap-up time" option would solve the issue.

    An error occurred while saving the comment
    Tim commented  · 

    Becky, The primary issue that call queues lack the ability for us admins to have the queue offer the user a second call while they are marked as "Busy". This is an issue for smaller companies or smaller queues where there is one maybe two guys on the phones at a particular time of the day. The problem with the Ring Group option is that the user extension incurs a monthly charge.