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1. Allow handling of multiple Call Queue calls

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Admins, learn how to set up this feature here!

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   Tim commented  ·  Jan 20, 2022  ·  Edit…  ·  Delete…

   By adding an option to disable the "After call wrap-up time" option would solve the issue.

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   Tim commented  ·  Jan 20, 2022  ·  Edit…  ·  Delete…

   Becky, The primary issue that call queues lack the ability for us admins to have the queue offer the user a second call while they are marked as "Busy". This is an issue for smaller companies or smaller queues where there is one maybe two guys on the phones at a particular time of the day. The problem with the Ring Group option is that the user extension incurs a monthly charge.

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