Settings and activity
1 result found
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107 votesImplemented ·
AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Admins, learn how to set up this feature here!
An error occurred while saving the comment An error occurred while saving the comment Tim commented
Becky, The primary issue that call queues lack the ability for us admins to have the queue offer the user a second call while they are marked as "Busy". This is an issue for smaller companies or smaller queues where there is one maybe two guys on the phones at a particular time of the day. The problem with the Ring Group option is that the user extension incurs a monthly charge.
By adding an option to disable the "After call wrap-up time" option would solve the issue.