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  1. Allow handling of multiple Call Queue calls

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    22 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Paul commented  · 

    This idea's status says 'Implemented' but it's clearly not implemented yet.The only option I've figured out is for other users to have access to each other on the HUD (like the Polycom phone presence buttons) and notice that the other user's line is blinking - to pick it up. For 2 or 3 lines, you really need to have 'Users' paid for for "Line 2" and "Line 3" etc and make sure that the folks doing most of the call answering have them in their Presence list. It's very hack-y and sort-of works, but it's not really a solution. It's a workaround.