Settings and activity

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1. Analytics regarding Text Messaging/SMS

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   35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

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   Curtis commented  ·  Feb 11, 2025  ·  Edit…  ·  Delete…

   SMS being a hot-button item these days, it would be helpful if there was an option so that we can determine who in our company is using the feature. At this time only log files are available for SMS.

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   Curtis supported this idea  ·  Feb 11, 2025

2. Call Fwd button on physical phone

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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