439 results found
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Ensure compatibility with the Yealink T46U Version 2 running firmware version 87
A Yealink T46U is already running v87 firmware. RingCentral auto-provisioning targets v86 and pushes a downgrade as this results into a boot loop. It appears that the issue they are experiencing is a boot loop issue caused by firmware conflicts within their provisioning files forcing them to downgrade from V87 to V86. As confirmed from support, V87 is not yet supported
8 votes -
Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode
We would like to request support for native SIP registration and softphone functionality for the Poly X52 room solution paired with the Poly TC10 controller while operating in Poly/BYOD mode.
11 votes -
Getting on-hold calls from other user
Getting on-hold calls from other user using desk phone without using shared lines or call park.
4 votes -
Display which key the customer pressed on their desk phone.
The caller would like to see on their desk phone which key their customer pressed, so they can quickly identify which department the customer is calling without needing to access the Admin Portal, review the call logs, or check the Analytics page.
This would make the process much more convenient and allow them to see the information directly on their desk phone easily.
6 votes -
deskphone dnd
Administrator access, visability, into DND status on Deskphones via the Admin Portal. Enabling this feature would allow administrators of the phone system, to go into the assigned deskphone and see a DND toggle that is either on or off for the physical deskphone. This toggle would manipulate the DND softkey that is programmed on that specific physical device. Just like if we added a key template, you can make a new section under "Phones and Devices" called "DND" and we can view all physical devices that are currently in "DND" state and then go into the device we are looking…
9 votes -
Request to Enable Customization of Soft Keys in Idle and Connected States
He would like the ability to customize soft keys 1 to 3 when the phone is idle and keys 1 to 6 when a call is connected, as currently these keys are locked and cannot be modified.
10 votes -
Enable Automatic AI Call Notes on Outbound Calls when Calling from a Desk phone Pairing device
Please add an option to automatically turn on AI Call Notes for outbound calls made on paired desk phones. Right now, we have to manually click to start notes on the app every time we dial from our physical desk phone, which causes us to miss taking notes on important calls.
3 votes -
Hot Desking – Automatic Logout When User Logs Into Another Device
We are observing an issue with the Hot Desking functionality where the user session does not properly terminate on the original device when logging into a second device.
Current Behavior:
When a user logs in to a second Hot Desking phone, call functionality is disabled on the first device. However, the first phone still displays the user’s information and does not fully log out.Expected Behavior:
When a user logs in to a second Hot Desking phone, the first device should automatically log out and return to the login screen. This ensures the device is fully released and available for…6 votes -
Algo Speaker 8160 for Both Ringing Monitor and Paging
They want to use their Algo Speaker 8160 on two separate extensions simultaneously — one for monitoring and one for paging.
The device itself supports this, but RingCentral's platform only allows a device to be assigned to one extension at a time.
3 votes -
volume enhancer for polycom phones
volume enhancer for polycom phones
We have a customer working on a loud environment factor/warehouse
Issue is that default audio from handset is not loud enough considering the environment
Headset is not an option as they are mandatory to use hard hat
Do we have a custom config to adjust the volume aside from the current 100% volume set?7 votes -
BT Feature Request: Distinguish Internal and External Calls on a Single Base/Line
Request Summary
The customer has a single base and a single line and would like the ability to distinguish between internal and external calls so that specific handsets can be configured to ring depending on the type of incoming call.Current Behaviour
With only one base and one line, incoming calls are presented to the handsets without the ability to differentiate whether the call originated internally or externally.As a result, all relevant handsets may ring regardless of the call type.
Requested Functionality
Introduce functionality that allows the system to identify whether an incoming call is:Internal – originating from…
2 votes -
Offer a USB phone for RingCentral like the Yealink MP54
Offer a USB phone for RingCentral like the Yealink MP54. For any company that uses RingCentral's call center platform or a web-based CRM system like Salesforce it is important to initiate the call through the computer rather than an IP phone. A USB phone like the Yealink MP54 assures that the call is managed by the computer. IP phones don't allow the call to be easily recorded (with notes) in the Salesforce CRM system. A USB phone would use the computer for the call so the activity can be recorded in the CRM system.
1 vote -
Conference Feature for Poly E550 Devices
Customers using Poly E550 devices need the ability to initiate a conference call directly from the device. Currently, the Conference option is not available for two active calls, which limits the device's calling functionality and requires users to use an application to establish a conference call.
2 votes -
Customizing a deskphone’s key layout for Yealink T87W
custom key templates are available (or can be created/enabled/added to Chapters UID) for Yealink, Polycom, or other devices that RingCentral supports and approves, since those options don’t currently appear.
2 votes -
Add “Drop Participant” Control for 3-Way Calls on Poly Edge E Series phones (E100/E220)
Description:
Requesting support for the ability to drop a specific participant from an active 3-way call on the Poly Edge E100 when used with RingCentral.
Details:
According to the Poly Edge E series phone manual(https://kaas.hpcloud.hp.com/pdf-public/pdf_9138718_en-US-1.pdf), this feature is supported at the device level. However, it is currently not available when the phone is provisioned with RingCentral.
Impact:
Users are unable to manage participants efficiently during 3-way calls and must end or rebuild the call to remove a single party, which disrupts workflows.
Request:
Enable support for selective participant removal (drop participant) on 3-way calls to align with the…
5 votes -
Enable Video Calling Transfer option on VVX 661 to another VVX 661
I am using a desk phone with a connected camera and need to transfer video calls to another Poly VVX 661 device. However, when the call is transferred, only the audio is successfully transferred while the video is not carried over to the receiving device.
6 votes -
Registration Retry Timer lowered
Lowered the Registration Retry Timer so that when we have an outage and failover to backup connectivity, the phones will retry more frequently and come back online without user intervention.
1 vote -
Change number format in Mitel phones
The Customer wants to change the number format that's visible in their Mitel phones. Right now, the number format does not contain any parenthesis and hyphens and it just outright shows the number as is.
Mitel senior manager advised that for now, there's no option for that.1 vote -
MS Teams live transcription on Deskphone
The ability to view live call transcriptions in Microsoft Teams while using a RingCentral deskphone.
2 votes -
PC Port Link-Up during RingCentral Device Boot/Provisioning
PC Port Link-Up during RingCentral Device Boot/Provisioning - Request an option in the RingCentral Admin Portal device templates to disable/suppress the physical link on the phone's secondary PC port until the phone has completely finished booting, established its TLS/SIP connection to RingCentral servers, and locked down its Voice VLAN boundaries via LLDP-MED/CDP.
3 votes
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