420 results found
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Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode
We would like to request support for native SIP registration and softphone functionality for the Poly X52 room solution paired with the Poly TC10 controller while operating in Poly/BYOD mode.
11 votes -
Request to Enable Customization of Soft Keys in Idle and Connected States
He would like the ability to customize soft keys 1 to 3 when the phone is idle and keys 1 to 6 when a call is connected, as currently these keys are locked and cannot be modified.
9 votes -
deskphone dnd
Administrator access, visability, into DND status on Deskphones via the Admin Portal. Enabling this feature would allow administrators of the phone system, to go into the assigned deskphone and see a DND toggle that is either on or off for the physical deskphone. This toggle would manipulate the DND softkey that is programmed on that specific physical device. Just like if we added a key template, you can make a new section under "Phones and Devices" called "DND" and we can view all physical devices that are currently in "DND" state and then go into the device we are looking…
6 votes -
Enable Video Calling Transfer option on VVX 661 to another VVX 661
I am using a desk phone with a connected camera and need to transfer video calls to another Poly VVX 661 device. However, when the call is transferred, only the audio is successfully transferred while the video is not carried over to the receiving device.
6 votes -
PC Port Link-Up during RingCentral Device Boot/Provisioning
PC Port Link-Up during RingCentral Device Boot/Provisioning - Request an option in the RingCentral Admin Portal device templates to disable/suppress the physical link on the phone's secondary PC port until the phone has completely finished booting, established its TLS/SIP connection to RingCentral servers, and locked down its Voice VLAN boundaries via LLDP-MED/CDP.
3 votes -
Need compatible device for an ATA for Phone-to-Radio Bridge
We have a phone number that when called activates 2-way radios and becomes an open convo between the user calling the DID and the after-hours maintenance people. I need to put an ATA or some other adapter on the line to make this work, not 100 percent sure what I should get.
Calling of the phone triggers the two-way communication. The device that the phone line triggers is a Zetron Model 30 WorldPatch. The phone line goes into that device and that device then triggers a Motorola radio hub.
4 votes -
There should be the ability set the firmware update schedule for all phone so it does not interrupt business operations.
There should be the ability set the firmware update schedule for all phone so it does not update . I have had phones reboot often in the middle of my work day for all my phones to do updates
3 votes -
LLDP functionality for Mitel phones
Mitel IP480g phone stuck at "Waiting for IP"/ I have reason to believe that LLDP is faulty on Mitel IP480g phones when updated to RingCentral firmware.
LLDP worked in the legacy ShoreTel hardware so I presume it could be made to work if RC updated the firmware.
2 votes -
Calls placed on my new Yealink phones (that Ring Central recomended) does not leave notes
Calls placed on my new Yealink phones (that Ring Central recommended) does not leave notes
When a call is placed and or received that is answered or placed through a new Yealink phone that we purchased when we set up our RingCentral account. We do not receive notes. The only way we can get these nodes are through the mobile app on my cell phone or if I use the smartphone on my desktop.
2 votes -
Add “Drop Participant” Control for 3-Way Calls on Poly Edge E Series phones (E100/E220)
Description:
Requesting support for the ability to drop a specific participant from an active 3-way call on the Poly Edge E100 when used with RingCentral.
Details:
According to the Poly Edge E series phone manual(https://kaas.hpcloud.hp.com/pdf-public/pdf_9138718_en-US-1.pdf), this feature is supported at the device level. However, it is currently not available when the phone is provisioned with RingCentral.
Impact:
Users are unable to manage participants efficiently during 3-way calls and must end or rebuild the call to remove a single party, which disrupts workflows.
Request:
Enable support for selective participant removal (drop participant) on 3-way calls to align with the…
2 votes -
Delegates Audio Alert
RingCentral only allows a delegate's phone to physically ring (audio alert) for a maximum of two (2) delegators, for the other 2 delegator, she can only use a visual alert(blinking lights/pop-ups on her phone). It's very important to have an audio alert for all the delegators.
1 vote -
"Auto Answer" Toggle for Desk Phones via Admin Portal
Enforces Uniform Operational Compliance: Currently, turning off "Auto Answer" in the Admin Portal only dictates softphone app behavior, allowing physical desk phones (like Yealink, Poly, or Cisco) to bypass the policy via local menus. This feature allows administrators to maintain a strict, uniform call-handling standard across an entire organization.
Reduces Security and Privacy Risks: In sensitive or remote environments, an unmonitored desk phone left with local "Auto Answer" enabled can open live audio lines without a user's explicit consent. Centralizing this block ensures strict privacy controls.
Eliminates Admin Friction and Blind Spots: Administrators currently assume global toggles apply universally. Forcing…
1 vote -
notification sound or alert when a call is parked
We would like to request the implementation of a notification sound or visual alert whenever a call is placed on park.
Currently, parked calls may occasionally be overlooked, especially in busy work environments where users are handling multiple calls simultaneously. Adding an audible notification, pop-up alert, or visual indicator for parked calls would significantly improve call management and user awareness.
Benefits to the Customer:
Reduces the possibility of forgotten parked calls
Improves customer experience by minimizing long wait times
Helps users respond to parked calls more efficiently
Enhances productivity for teams handling high call volumes
Prevents missed communication opportunitiesThis…
1 vote -
Silence calls
In the iPhone app, incoming calls cannot be silenced. They keep ringing until answered or transferred to voicemail. I need to be able to silence the calls when in a meeting or working on another task.
1 vote -
DTMF passed on merged conference call for hard phones
Customers would like the ability to merge two PSTN calls onto a 3-way conference call using a hard phone and have DTMF passed between the two PSTN calls.
This currently works with the Ringcentral app but does not work for most all of the supported desk phones.
1 vote -
Enable manual activation of call queue voicemail (After Hours mode) via desk phone interface.
Enable manual activation of call queue voicemail (After Hours mode) via desk phone interface.
The customer is requesting a way to manually toggle the 'After Hours' voicemail for a call queue extension directly from their desk phone hardware.
1 vote -
Sync company directory with Mitel Desk Phones
Access ALL Company Directory on Mitel phones without limitations.
1 vote -
2 votes
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Allow usage of IPv6 address for provisioning through web browser
Currently, RingCentral provisioning tools accessed through web browsers only support IPv4 addresses. As IPv6 adoption continues to grow across enterprise networks and ISPs, administrators working in IPv6-only or dual-stack environments face difficulties accessing the provisioning interface.
Proposal:
Enable full IPv6 compatibility for provisioning through web browsers. This would allow administrators to access and configure RingCentral devices or services using IPv6 addresses directly, without needing to rely on IPv4 fallback or NAT translation.Benefits:
Ensures compatibility with modern IPv6-only networks.
Improves accessibility and reliability for global deployments.
Future-proofs RingCentral’s provisioning tools as IPv4 becomes less prevalent.
Enhances security by leveraging IPv6’s…
4 votes -
volume enhancer for polycom phones
volume enhancer for polycom phones
We have a customer working on a loud environment factor/warehouse
Issue is that default audio from handset is not loud enough considering the environment
Headset is not an option as they are mandatory to use hard hat
Do we have a custom config to adjust the volume aside from the current 100% volume set?1 vote
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