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382 results found

  1. Enable One-Touch Call Answering for Plantronics CS540 Headset on All Poly Desk Phones

    Please enable one-touch call answering functionality for the Plantronics CS540 headset across all Poly desk phones without requiring third-party accessories. This integration would streamline headset use, reduce support issues, and improve overall satisfaction with RingCentral and Poly solutions.

    Description:
    We request the addition of native support for one-touch call answering when using the Plantronics CS540 wireless headset with all Poly desk phone models, including the Poly Edge series. At present, users must rely on additional accessories such as the HL10 handset lifter or specific EHS cables to enable remote call control, and compatibility often varies depending on the phone model.…

    4 votes
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  2. Desk phone/Teams integration

    Desk phone/Teams integration

    We have a user who is wondering if it is possible to make a call via their desk phone, but to then have the actual call go not through the desk phone, but through Teams and use their PC speakers/mic. Can this be done, or is this not supported?

    2 votes
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  3. Support Customizing soft keys on Cisco Phones

    Support customizing soft keys using a key template for Cisco 8861.

    5 votes
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  4. usb-c adapter Jabra Link 390 compatibility issue

    The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.

    7 votes
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  5. Ability to Program Softkeys of Poly Phones to Dial Page-only Extensions Directly

    The ability to program presence keys to dial paging extensions directly instead of dialing *84 and the extension number manually, which consumes time.

    2 votes
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  6. Bulk download of default password for Polycom

    It would be a valuable feature to have the option to obtain the default RingCentral password for Polycom phones purchased from RingCentral. Currently, obtaining the password for each default setting can be troublesome and time-consuming.

    2 votes
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  7. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

    🔧 Feature Title:
    Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones

    📋 Current Behavior:
    Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.

    ⚠️ Issue Description:
    Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.

    🎯…

    4 votes
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  8. Feature Enhancement Request – Support for "Call Answered Elsewhere" on Poly Edge E100 and E550

    Product(s):

    Poly Edge E100

    Poly Edge E550

    Feature Requested:
    Support for "Call Answered Elsewhere" notification/handling

    Description:
    We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Poly Edge E100 and E550 IP phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.

    Current Behavior:
    When a call is answered on another device, it displays a missed call on the Poly Edge E100/E550 phone. This can cause confusion for users, as the call was not actually missed, but handled on…

    3 votes
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  9. Support for two headsets plugged into one device

    Support for two headsets plugged into one device for training purposes

    1 vote
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  10. Support for SNOM PA1+ as a Provisionable Device

    Please consider adding SNOM PA1+ to the list of officially supported desk phones within the RingCentral platform, particularly for Assisted Provisioning.

    2 votes
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  11. Include Earbay Headsets to the list of recommended headsets

    Please include Earbay Headsets to the list of compabile headsets for the RingCentral application.

    2 votes
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  12. RC provide a basic policy to restrict Device registration to/from customers WAN IPs.

    RC provide a basic policy to restrict Device registration to/from customers WAN IPs.

    1 vote
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  13. Support to Door Access devices

    Currently, Ringcentral doesnt have any support documentation for any Door Access device. We only have support documentation for Getting the SIP settings for manual provisioning
    https://support.ringcentral.com/article-v2/Manual-Provisioning-How-get-SIP-Settings.html?brand=RC_US&product=RingEX&language=en_US but this doesnt include the configuring the feature to the Door Access devices

    1 vote
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  14. Voicemail Phone Notification of desk phones should continue to be available for any unread messages even after reboot

    Voice Mail Phone Notification (WMI) of desk phones is no longer available after loss of power or reboot. The backend only sends notifications to switch WMI on or off. It cannot detect if a phone has been rebooted, which might necessitate resending the WMI notification. Suggesting for WMI to stay even after loss of power.

    2 votes
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  15. Persistent Call Notifications in Sleep/Low-Power Modes

    Enhance RingCentral Desktop App for Call Notifications During Computer Sleep Mode

    Currently, when a computer enters sleep mode (or other low-power states), the RingCentral desktop application ceases to function, resulting in missed calls. This is due to the operating system suspending network connections, application processes, and hardware activity to conserve power. Users who rely on the desktop app for critical communications may miss important calls if they briefly step away from their active workstation or if their computer automatically enters sleep mode after a period of inactivity. This creates a gap in communication availability and can lead to frustration and…

    2 votes
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  16. deskphone will be able to setup without digital lines.

    The client is thinking when the deskphone will be able to setup without digital lines.

    2 votes
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  17. Key Template does not add Feature-DND or Feature-Logout to Line Keys

    PROBLEM / ISSUE DESCRIPTION:
    Key Template does not add Feature-DND or Feature-Logout to Line Keys

    BACKGROUND:
    The presence status is updated in service web but on actual device Avaya IX IP Phone J179 it is not showing on the line keys(DND and Logout Feature)

    1 vote
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  18. Request to have an option to Disable Missed Call Pop Up on Yealink phones to be applied to all the phones on the account

    Want to have an option to disable Missed Call Pop Up window feature on the Yealink phones that will be applied to all the phones on the account

    0 votes
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  19. Poly Edge E450 update to Firmware version 8.3

    Poly Edge E450 update to Firmware version 8.3

    2 votes
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  20. The serial number of a third-party device should be visible when using Manual provisioning.

    The customer is requesting an option to manually add the serial number of a third-party phone on the Admin Portal page when using Manual provisioning.

    1 vote
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