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367 results found

  1. usb-c adapter Jabra Link 390 compatibility issue

    The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.

    7 votes
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  2. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

    🔧 Feature Title:
    Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones

    📋 Current Behavior:
    Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.

    ⚠️ Issue Description:
    Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.

    🎯…

    4 votes
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  3. ability to use the hold music set on ringcx when placing the call on hold using the deskphone

    5 votes
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  4. Persistent Call Notifications in Sleep/Low-Power Modes

    Enhance RingCentral Desktop App for Call Notifications During Computer Sleep Mode

    Currently, when a computer enters sleep mode (or other low-power states), the RingCentral desktop application ceases to function, resulting in missed calls. This is due to the operating system suspending network connections, application processes, and hardware activity to conserve power. Users who rely on the desktop app for critical communications may miss important calls if they briefly step away from their active workstation or if their computer automatically enters sleep mode after a period of inactivity. This creates a gap in communication availability and can lead to frustration and…

    2 votes
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  5. Feature Enhancement Request – Support for "Call Answered Elsewhere" on Poly Edge E100 and E550

    Product(s):

    Poly Edge E100

    Poly Edge E550

    Feature Requested:
    Support for "Call Answered Elsewhere" notification/handling

    Description:
    We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Poly Edge E100 and E550 IP phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.

    Current Behavior:
    When a call is answered on another device, it displays a missed call on the Poly Edge E100/E550 phone. This can cause confusion for users, as the call was not actually missed, but handled on…

    2 votes
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  6. Poly Edge E450 update to Firmware version 8.3

    Poly Edge E450 update to Firmware version 8.3

    2 votes
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  7. BT Feature Request: BT Poly Edge E450 Firmware Update

    DND Feature for BT Poly Edge E450 is not working with Firmware version 8.2.2.1176. When update to 8.2.3.0844 DND works but it keeps reverting back to 8.2.2.1176.

    4 votes
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  8. Bluetooth Headset for W7*P cordless Yealink Phones

    Details : Have the Option to Connect Bluetooth Headsets for Yealink W7*P series cordless phones

    Current behavior : No option connect or pair a Bluetooth Headset to the cordless Yealink Phone series

    Expected Behavior: To have option to connect the Bluetooth Headset

    1 vote
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  9. Call waiting

    Customer would like to have the "Call waiting" feature to be available with Physical phones. This feature is currently available with RC Desktop/Mobile app only

    2 votes
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  10. deskphone will be able to setup without digital lines.

    The client is thinking when the deskphone will be able to setup without digital lines.

    1 vote
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  11. Support Customizing soft keys on Cisco Phones

    Support customizing soft keys using a key template for Cisco 8861.

    2 votes
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  12. Ability to answer multiple calls on mitel desk phone at a time

    Answering Multiple (more than 2) Calls on Mitel desk Phones, We were trying to have more than 2 lines come into a Mitel 6930 phone at a time.

    2 votes
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  13. Get the outdated versions of TLS disabled

    TLS Being Flagged on Vulnerability Scan/ A vulnerability scan flagged our physical phones stating outdated TLS versions 1 and 1.1 are on the phones. Below is the message. Could you please assist with this?
    TLSv1 is enabled and the server supports at least one cipher.

    TLS 1.2 is working and the default. However, TLS 1.0 and 1.1 are still enabled on the handsets flagging it with a vulnerability. We were trying to get the outdated versions of TLS disabled.

    5 votes
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  14. Use Polycom CCX 700 Phone Media features Background, integrated calendars, and Video conference meeting within the device

    wanted to use Phone features like Video media for meetings, calendar integrations and background settings directly from the phone

    1 vote
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  15. Customize Screen for Yealink Phones

    Please let us be able to customize settings on our deskphones. Ideally, we could upload custom backgrounds to use for our customer-facing phones. We use Yealink T46U, T48U, T57W, and Mitel IP480s.

    1 vote
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  16. presence set on deskphone

    When adding contacts on phone presence line from the physical phone, it should reflect on the admin portal for everyone to see

    1 vote
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  17. presence set on deskphone

    When adding contacts on phone presence line from the physical phone, it should reflect on the admin portal for everyone to see

    1 vote
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  18. Option to Disable Automatic Pagination on Polycom VVX450 with Add-On Modules

    Description:
    Customers have reported that RingCentral is sending updates to Polycom VVX450 phones, which automatically enable pagination. This is causing issues for users with add-on modules, as it disrupts button configurations and usability.

    2 votes
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  19. Physical Hardware Panic Button

    Physical Hardware Panic Button

    We would like to have a hardware button that serves as a "Panic Button"
    The goal is to have something to press in discreet in case of an emergency.
    This button will then dial a direct call to a programmed number that will trigger at alert/alarm.

    1 vote
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  20. Devices assigned to a Shared Line should have a Paging Key.

    Devices assigned to a Shared Line should have a Paging Key.

    The Paging key should also be available on devices assigned to a Shared Line group, rather than being initiated using DTMF.

    3 votes
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