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334 results found

  1. Using AI Notes, some of the agents want to use the handset to answer phone calls, but it's not triggering AI Notes whenever they use the handset.

    9 votes

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    New  ·  2 comments  ·  Hardware  ·  Admin →
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  2. When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.

    178 votes

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    16 comments  ·  Hardware  ·  Admin →
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    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…
  3. We would like to turn off the capability of Standard Users to set their desk phones to a silent tone. Users change the ringer so the phone doesn't ring when there is an incoming call. Instead, it's silence causing them to miss the call.

    5 votes

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  4. 2 votes

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  5. They would like to include Cisco ATA 191 as a supported device for Multi-Devices especially if they're going to use it for faxing purposes

    5 votes

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  6. deskphone pairing for Mitel Phone Models

    7 votes

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  7. Currently when you apply a key template this overwrites any custom presence keys we have applied for the users. We would like to apply a key template without overriding existing presence keys.

    6 votes

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    3 comments  ·  Hardware  ·  Admin →
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  8. Plantronics 8040 and 8240 should be supported

    2 votes

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  9. Would be better if we have an option to turn off the Beep sound whenever there was a voicemail left to minimize the noise in the workplace.

    2 votes

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  10. Customer wants to have the ability to set the desk phone to ring on specific calls only. The rest of the calls should only show notification on the desk phone screen

    2 votes

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  11. Feature Request : Have option to adjust Off Hook Timeout for Cisco ATA devices

    Details : currently no option to adjust the timer when the phone connected to the ATA device is off hook causing it to timeout after 20 sec we need to have the option to adjust and customize the timer to allow longer or shorter time when idle

    Current behavior : off hook times out after a few seconds it being idle

    Brand : BT Business

    2 votes

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  12. The client wanted to have away to purchase the devices directly on RingCentral website.

    2 votes

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  13. Customer would like to have a feature wherein RingCentral will support he Elevator or any Door system via SIP Deskphones.

    12 votes

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    2 comments  ·  Hardware  ·  Admin →
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  14. I have a Poly CCX700 purchased/leased through you guys. Myphone says 'Visible as "Spencer Smith" to other devices. How can I change this so I can keep my headset connected but my personal name is not broadcast to everyone within Bluetooth range

    2 votes

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  15. ringdown feature for yealink

    1 vote

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  16. The customer has an emergency alert system that triggers using an extension, such as 5304, which activates the alert on device 8180. After transitioning from Mitel to RingCentral, the manual SIP provisioning information requires the "username" field to be entered into the 8180's extension field. The emergency alert system depends on this extension to trigger correctly. Currently, this setup is not functioning as needed because the "username" field from RingCentral's manual SIP settings is tied to the phone number, not the extension number. The customer requests a feature that allows the "username" field to be used as the extension number.

    4 votes

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  17. Support for Wider Range of Headset Brands

    Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.

    Please have Sennheiser Bluetooth Headset supported in the near future.

    1 vote

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  18. Please update the Mitel 6930 and 6940 firmware so they don't reboot when an HUD is updated from the app. When updating speed dials on the Mitel portal they would always update the speed dial buttons without ever rebooting the phones. With Ring Central even moving the order of the HUD on the app causes the phones to reboot.

    At a minimum there should be a button on the App to push out the updated HUD with a warning that it will reboot the phone.

    Many users computers are connect through the phones so rebooting the phones cause the computer…

    1 vote

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  19. Feature Request : BT would include Poly Edge E series ip phones

    Details : to have BT include the poly edge E series as supported phones since the current 411 only BT doesn't have it as a supported phone while other partner brands already have them included.

    Current behavior : unable to connect to the server to complete assisted provisioning

    Brand : BT Business

    1 vote

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  20. Ability to show the number of voicemail in the screen of Yealink W76P handset

    2 votes

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