406 results found
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Enable Video Calling Transfer option on VVX 661 to another VVX 661
I am using a desk phone with a connected camera and need to transfer video calls to another Poly VVX 661 device. However, when the call is transferred, only the audio is successfully transferred while the video is not carried over to the receiving device.
6 votes -
LLDP functionality for Mitel phones
Mitel IP480g phone stuck at "Waiting for IP"/ I have reason to believe that LLDP is faulty on Mitel IP480g phones when updated to RingCentral firmware.
LLDP worked in the legacy ShoreTel hardware so I presume it could be made to work if RC updated the firmware.
2 votes -
2 votes
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Allow usage of IPv6 address for provisioning through web browser
Currently, RingCentral provisioning tools accessed through web browsers only support IPv4 addresses. As IPv6 adoption continues to grow across enterprise networks and ISPs, administrators working in IPv6-only or dual-stack environments face difficulties accessing the provisioning interface.
Proposal:
Enable full IPv6 compatibility for provisioning through web browsers. This would allow administrators to access and configure RingCentral devices or services using IPv6 addresses directly, without needing to rely on IPv4 fallback or NAT translation.Benefits:
Ensures compatibility with modern IPv6-only networks.
Improves accessibility and reliability for global deployments.
Future-proofs RingCentral’s provisioning tools as IPv4 becomes less prevalent.
Enhances security by leveraging IPv6’s…
4 votes -
RingCentral Network Requirements
Ability for Superadmins to implement the necessary network requirements as specified by RingCentral, based on their Network Requirements documentation.
This feature would enable users working from home to use RingCentral without needing to contact IT support or their Internet Service Provider to modify their router or network settings for compatibility.
This feature would also enable small businesses who has no IT to assist their employees who are working outside of the US.
1 vote -
Calls placed on my new Yealink phones (that Ring Central recomended) does not leave notes
Calls placed on my new Yealink phones (that Ring Central recommended) does not leave notes
When a call is placed and or received that is answered or placed through a new Yealink phone that we purchased when we set up our RingCentral account. We do not receive notes. The only way we can get these nodes are through the mobile app on my cell phone or if I use the smartphone on my desktop.
1 vote -
increase ringtone volume for poly phones
I would like to increase the volume on the Poly phones beyond the current maximum level.
1 vote -
The serial number of a third-party device should be visible when using Manual provisioning.
The customer is requesting an option to manually add the serial number of a third-party phone on the Admin Portal page when using Manual provisioning.
5 votes -
Disable Intercom Barge in Bulk
Partners are looking for an option to Disable Intercom Barge feature in the Admin Portal. Although, said feature can be disabled accessing the GUI of the devices, it poses an issue if the customer has multiple deskphones that needs to disable the mentioned feature. It would be a lot helpful and quicker if there is an option to Disable Intercom Barge in the Admin Portal.
1 vote -
Phone setup only to call extension to extension. No outside calling while using a desk phone
Is there a way to have the phone setup only to call extension to extension? No outside calling while using a desk phone?
2 votes -
Implement a "check sync" feature where the server sends a command to the device to trigger a restart
When we swap phones to another user in the Admin Portal the phone is not coming up with the new users information. It is basically saying there is no user assigned. We have tried this multiple times. Hoping support can help work this one out.
1 vote -
lock ringer of yealink
There should be a better way to get client a custom configuration for yealink device T57W to lock ringer, since this affects client business
Regards
Ram Carillo
APAC Support Team1 vote -
Request for Integration & Listing of TOA IP-A1SC15 Speaker as a Supported Paging Device
Dear RingCentral Team,
I hope you are doing well.
I am reaching out on behalf of TOA Electronics regarding our network-based IP speaker, the TOA IP-A1SC15. We have a growing number of mutual customers who are actively using RingCentral’s hosted phone system and have expressed a strong need for seamless integration between RingCentral and our IP-A1 series paging products. https://www.toaelectronics.com/en-us/products/ip-audio/ipa1seriesOver the past months, we have observed that several customers are unable to complete SIP registration due to our products not listing as a supported device. After speaking directly with members of your support team, we would like to formally…
1 vote -
outbond proxy
We have a TOA IP-A1SC15 horn speaker deployed on our campus that includes SIP configuration and is intended to be used as a paging device.
The challenge we are facing is that RingCentral requires outbound proxy information for SIP-based paging. However, the IP-A1SC15 does not appear to have an option to configure outbound proxy settings in its SIP configuration.
Could you please advise if there is any workaround or supported method to configure and use the TOA IP-A1SC15 as a paging device with RingCentral despite this limitation? We would appreciate your guidance. I attached the screensot og the device's web…
1 vote -
transfer call audiofrom deskphone to external phone
The customer is currently pairing their iPhone with a Poly desk phone. They are seeking assistance with transferring active call audio from the desk phone to an external mobile device.
1 vote -
Enable One-Touch Call Answering for Plantronics CS540 Headset on All Poly Desk Phones
Please enable one-touch call answering functionality for the Plantronics CS540 headset across all Poly desk phones without requiring third-party accessories. This integration would streamline headset use, reduce support issues, and improve overall satisfaction with RingCentral and Poly solutions.
Description:
We request the addition of native support for one-touch call answering when using the Plantronics CS540 wireless headset with all Poly desk phone models, including the Poly Edge series. At present, users must rely on additional accessories such as the HL10 handset lifter or specific EHS cables to enable remote call control, and compatibility often varies depending on the phone model.…4 votes -
Mitel Hot Desk: clear user's call history upon log out
Provide a configurable option to delete only the current user’s call history upon logout, while retaining other user-specific settings (favorites, speed dials, etc.).
Allow admins to toggle this behavior per device or globally for Hot Desking users.
Benefits:
Protects privacy of call history while maintaining other user settings.
Prevents accidental deletion of useful user data.
Improves Hot Desking usability and security compliance.
1 vote -
Busy Light Integration with RingCentral Presence Status
Support for integration between RingCentral presence status and a physical “busy light” device that can be mounted on a wall, desk, or doorway.
Description:
The requested feature would allow RingCentral users status to control an external busy light indicator:Red light when the user is busy, on a call, or in a meeting
Green light when the user is available
(Optional) Additional colors or states for Do Not Disturb, Away, or Ringing
1 vote -
Option to Manually Trigger Early Firmware Updates for Desk Phones
Allow the ability to manually initiate or schedule firmware updates for specific desk phones ahead of the general rollout. This would allow them to test firmware changes in advance and validate compatibility with their environment before full deployment.
2 votes -
Desk phone/Teams integration
Desk phone/Teams integration
We have a user who is wondering if it is possible to make a call via their desk phone, but to then have the actual call go not through the desk phone, but through Teams and use their PC speakers/mic. Can this be done, or is this not supported?
2 votes
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