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285 results found

  1. When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.

    128 votes

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    1 comment  ·  Hardware  ·  Admin →
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    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…
  2. Currently this model can only update to 6.4.4. I think 6.4.6 version will add some compatibility with the BT700 headset on these phones.

    6 votes

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    1 comment  ·  Hardware  ·  Admin →
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  3. Hi team!Looking for a way to manually provision a 3rd party intercom that is not supported by RingCentral. Had a customer here tried to set up the SIP for a Non supported intercom and they are getting a request time out.

    7 votes

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  4. It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.

    10 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  5. Customer would like to have a feature wherein RingCentral will support he Elevator or any Door system via SIP Deskphones.

    6 votes

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  6. Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.

    15 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  7. Dear RingCentral Support Team,I hope this message finds you well. I am writing to bring to your attention a feature request that I believe would greatly benefit our organization and potentially many other RingCentral users.Currently, we are using Grandstream deskphones within our organization, and we have noticed that they are not fully supported by RingCentral, likely due to the fact that RingCentral does not sell this specific brand and model. However, we believe that providing support for Grandstream deskphones via Assisted Provisioning would be a valuable addition to RingCentral's compatibility.Assisted Provisioning for Grandstream deskphones would enable users to seamlessly integrate…

    6 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  8. Need a call queue log in/log out button on physical phone.

    3 votes

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  9. Make Apple Airpods more compatible with Poly phones. Airpods is no listed on the recommended handset and hopefully, it will be included soon.

    2 votes

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  10. If you are selling Yealink phone you should already have the templates available in the system.

    30 votes

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  11. Need to remove the name of the user extension on the Polycom phone when receiving calls from call queue.

    2 votes

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  12. Add Yealink W79P as a supported device that can receive page via paging only group.

    6 votes

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  13. It would be helpful to add a comments/notes field to the device order process to enter any information related to the order. IE: if for a specific project, group of new users or conference room/s that you do not have detail for yet or internal PO information, etc.... Anything that would help identify the order when you have multiple orders in progress for different for tasks.Could apply to additional number/POC requests.

    7 votes

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  14. Full support of paging devices instead of manual configuration, currently we are getting the sip to the admin. It would be effective if the paging devices could also be provisioning normally like the other phones.

    2 votes

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  15. Due to having no presence feature, Yealink cordless handsets can park calls and retrieve the call parked but cannot pickup initially parked calls. This should be an option for cordless handsets as it is covered on the subscription.

    2 votes

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  16. Ability to do click to dial on Poly Edge E320

    1 vote

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  17. Display modification | Minimize call information once call is answered | Cisco Deskphones

    Details : When a call is answered, the call information pop up displays on the screen and its taking up almost the whole screen. The extension numbers/name assigned to each line key cant be seen anymore and is blocked by the pop up.

    Significance of the feature : To be able to see the users assigned to each line key to not memorize the user name/extesion number/extension DDI

    Current behavior : When a call is answered, the call information pop up displays on the screen and its…

    1 vote

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  18. Ability to display 24 line keys in 1 page,no need to press page 2

    1 vote

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  19. Please allow the Ethernet port on the Cisco ATA192 to be fully functional and allow devices connected to it to connect to the "uplinked" LAN.

    1 vote

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  20. Currently, private call parking only work on desk phone when the parking location extension is added on the line keys of the phone via presence. Poly VVX 150 only have 2 line keys which by default is used by the user extension the phone is assigned to. The park soft key instead should provide 2 parking options- public and private. Currently the park softkey is only for public and no available DTMF code for private call parking.

    2 votes

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