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361 results found

  1. usb-c adapter Jabra Link 390 compatibility issue

    The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.

    7 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  2. ability to use the hold music set on ringcx when placing the call on hold using the deskphone

    5 votes
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  3. BT Feature Request: BT Poly Edge E450 Firmware Update

    DND Feature for BT Poly Edge E450 is not working with Firmware version 8.2.2.1176. When update to 8.2.3.0844 DND works but it keeps reverting back to 8.2.2.1176.

    4 votes
    New  ·  1 comment  ·  Hardware  ·  Admin →
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  4. Enable Admin Visibility of Call Forwarding Settings on Physical Desk Phones

    🔧 Feature Title:
    Enable Remote Visibility of Locally Configured Call Forwarding on Physical Desk Phones

    📋 Current Behavior:
    Currently, call forwarding settings configured directly on desk phones (e.g., Poly Edge E320) are not visible in the RingCentral Admin Portal or app. These settings are stored locally on the phone and are not synced with the platform.

    ⚠️ Issue Description:
    Customers and administrators have no visibility into locally applied call forwarding settings on physical phones. This results in confusion and troubleshooting delays when call routing does not behave as expected, but no forwarding is seen in the user’s extension profile.

    🎯…

    2 votes
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  5. Call waiting

    Customer would like to have the "Call waiting" feature to be available with Physical phones. This feature is currently available with RC Desktop/Mobile app only

    2 votes
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  6. Ability to answer multiple calls on mitel desk phone at a time

    Answering Multiple (more than 2) Calls on Mitel desk Phones, We were trying to have more than 2 lines come into a Mitel 6930 phone at a time.

    2 votes
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  7. Get the outdated versions of TLS disabled

    TLS Being Flagged on Vulnerability Scan/ A vulnerability scan flagged our physical phones stating outdated TLS versions 1 and 1.1 are on the phones. Below is the message. Could you please assist with this?
    TLSv1 is enabled and the server supports at least one cipher.

    TLS 1.2 is working and the default. However, TLS 1.0 and 1.1 are still enabled on the handsets flagging it with a vulnerability. We were trying to get the outdated versions of TLS disabled.

    5 votes
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  8. Customize Screen for Yealink Phones

    Please let us be able to customize settings on our deskphones. Ideally, we could upload custom backgrounds to use for our customer-facing phones. We use Yealink T46U, T48U, T57W, and Mitel IP480s.

    1 vote
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  9. presence set on deskphone

    When adding contacts on phone presence line from the physical phone, it should reflect on the admin portal for everyone to see

    1 vote
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  10. presence set on deskphone

    When adding contacts on phone presence line from the physical phone, it should reflect on the admin portal for everyone to see

    1 vote
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  11. Option to Disable Automatic Pagination on Polycom VVX450 with Add-On Modules

    Description:
    Customers have reported that RingCentral is sending updates to Polycom VVX450 phones, which automatically enable pagination. This is causing issues for users with add-on modules, as it disrupts button configurations and usability.

    2 votes
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  12. Physical Hardware Panic Button

    Physical Hardware Panic Button

    We would like to have a hardware button that serves as a "Panic Button"
    The goal is to have something to press in discreet in case of an emergency.
    This button will then dial a direct call to a programmed number that will trigger at alert/alarm.

    1 vote
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  13. deskphone pairing for mitel

    deskphone pairing for Mitel Phone Models

    12 votes
    New  ·  2 comments  ·  Hardware  ·  Admin →
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  14. Audiocodes MP-524 support

    Request multi-user device support for the latest Audiocodes MP-524 product.

    1 vote
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  15. Support Customizing soft keys on Cisco Phones

    Support customizing soft keys using a key template for Cisco 8861.

    1 vote
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  16. Ability to access Corporate Contacts (LDAP) on Yealink phone if the user is assigned to another site.

    Yealink T48U | Need to access Corporate Contacts (LDAP) if the user is assigned to another site.

    3 votes
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  17. Enable Bluetooth by Default on Poly E Series

    Poly E series phones have their Bluetooth enabled by default, but with RingCentral, it's disabled. Please have the phones BT-enabled by default on the next update.

    1 vote
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  18. Retain Caller ID information regardless of blind/warm transfer type

    When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.

    207 votes
    20 comments  ·  Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  19. Deskphone reset to default after reboot

    Customer is requesting that every time they reboot the phone it should remain the same setup or configuration - as per user deskphone reset to default after reboot

    1 vote
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  20. DND show on reports

    when physical phone is set to DND it should reflect that the ext is not available.

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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