412 results found
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Request to Enable Customization of Soft Keys in Idle and Connected States
He would like the ability to customize soft keys 1 to 3 when the phone is idle and keys 1 to 6 when a call is connected, as currently these keys are locked and cannot be modified.
9 votes -
Enable Video Calling Transfer option on VVX 661 to another VVX 661
I am using a desk phone with a connected camera and need to transfer video calls to another Poly VVX 661 device. However, when the call is transferred, only the audio is successfully transferred while the video is not carried over to the receiving device.
6 votes -
Need compatible device for an ATA for Phone-to-Radio Bridge
We have a phone number that when called activates 2-way radios and becomes an open convo between the user calling the DID and the after-hours maintenance people. I need to put an ATA or some other adapter on the line to make this work, not 100 percent sure what I should get.
Calling of the phone triggers the two-way communication. The device that the phone line triggers is a Zetron Model 30 WorldPatch. The phone line goes into that device and that device then triggers a Motorola radio hub.
4 votes -
LLDP functionality for Mitel phones
Mitel IP480g phone stuck at "Waiting for IP"/ I have reason to believe that LLDP is faulty on Mitel IP480g phones when updated to RingCentral firmware.
LLDP worked in the legacy ShoreTel hardware so I presume it could be made to work if RC updated the firmware.
2 votes -
Calls placed on my new Yealink phones (that Ring Central recomended) does not leave notes
Calls placed on my new Yealink phones (that Ring Central recommended) does not leave notes
When a call is placed and or received that is answered or placed through a new Yealink phone that we purchased when we set up our RingCentral account. We do not receive notes. The only way we can get these nodes are through the mobile app on my cell phone or if I use the smartphone on my desktop.
2 votes -
Add “Drop Participant” Control for 3-Way Calls on Poly Edge E Series phones (E100/E220)
Description:
Requesting support for the ability to drop a specific participant from an active 3-way call on the Poly Edge E100 when used with RingCentral.
Details:
According to the Poly Edge E series phone manual(https://kaas.hpcloud.hp.com/pdf-public/pdf_9138718_en-US-1.pdf), this feature is supported at the device level. However, it is currently not available when the phone is provisioned with RingCentral.
Impact:
Users are unable to manage participants efficiently during 3-way calls and must end or rebuild the call to remove a single party, which disrupts workflows.
Request:
Enable support for selective participant removal (drop participant) on 3-way calls to align with the…
2 votes -
Sync company directory with Mitel Desk Phones
Access ALL Company Directory on Mitel phones without limitations.
1 vote -
2 votes
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Allow usage of IPv6 address for provisioning through web browser
Currently, RingCentral provisioning tools accessed through web browsers only support IPv4 addresses. As IPv6 adoption continues to grow across enterprise networks and ISPs, administrators working in IPv6-only or dual-stack environments face difficulties accessing the provisioning interface.
Proposal:
Enable full IPv6 compatibility for provisioning through web browsers. This would allow administrators to access and configure RingCentral devices or services using IPv6 addresses directly, without needing to rely on IPv4 fallback or NAT translation.Benefits:
Ensures compatibility with modern IPv6-only networks.
Improves accessibility and reliability for global deployments.
Future-proofs RingCentral’s provisioning tools as IPv4 becomes less prevalent.
Enhances security by leveraging IPv6’s…
4 votes -
volume enhancer for polycom phones
volume enhancer for polycom phones
We have a customer working on a loud environment factor/warehouse
Issue is that default audio from handset is not loud enough considering the environment
Headset is not an option as they are mandatory to use hard hat
Do we have a custom config to adjust the volume aside from the current 100% volume set?1 vote -
RingCentral Network Requirements
Ability for Superadmins to implement the necessary network requirements as specified by RingCentral, based on their Network Requirements documentation.
This feature would enable users working from home to use RingCentral without needing to contact IT support or their Internet Service Provider to modify their router or network settings for compatibility.
This feature would also enable small businesses who has no IT to assist their employees who are working outside of the US.
1 vote -
increase ringtone volume for poly phones
I would like to increase the volume on the Poly phones beyond the current maximum level.
1 vote -
The serial number of a third-party device should be visible when using Manual provisioning.
The customer is requesting an option to manually add the serial number of a third-party phone on the Admin Portal page when using Manual provisioning.
5 votes -
Disable Intercom Barge in Bulk
Partners are looking for an option to Disable Intercom Barge feature in the Admin Portal. Although, said feature can be disabled accessing the GUI of the devices, it poses an issue if the customer has multiple deskphones that needs to disable the mentioned feature. It would be a lot helpful and quicker if there is an option to Disable Intercom Barge in the Admin Portal.
1 vote -
Phone setup only to call extension to extension. No outside calling while using a desk phone
Is there a way to have the phone setup only to call extension to extension? No outside calling while using a desk phone?
2 votes -
Implement a "check sync" feature where the server sends a command to the device to trigger a restart
When we swap phones to another user in the Admin Portal the phone is not coming up with the new users information. It is basically saying there is no user assigned. We have tried this multiple times. Hoping support can help work this one out.
1 vote -
lock ringer of yealink
There should be a better way to get client a custom configuration for yealink device T57W to lock ringer, since this affects client business
Regards
Ram Carillo
APAC Support Team1 vote -
Request for Integration & Listing of TOA IP-A1SC15 Speaker as a Supported Paging Device
Dear RingCentral Team,
I hope you are doing well.
I am reaching out on behalf of TOA Electronics regarding our network-based IP speaker, the TOA IP-A1SC15. We have a growing number of mutual customers who are actively using RingCentral’s hosted phone system and have expressed a strong need for seamless integration between RingCentral and our IP-A1 series paging products. https://www.toaelectronics.com/en-us/products/ip-audio/ipa1seriesOver the past months, we have observed that several customers are unable to complete SIP registration due to our products not listing as a supported device. After speaking directly with members of your support team, we would like to formally…
1 vote -
outbond proxy
We have a TOA IP-A1SC15 horn speaker deployed on our campus that includes SIP configuration and is intended to be used as a paging device.
The challenge we are facing is that RingCentral requires outbound proxy information for SIP-based paging. However, the IP-A1SC15 does not appear to have an option to configure outbound proxy settings in its SIP configuration.
Could you please advise if there is any workaround or supported method to configure and use the TOA IP-A1SC15 as a paging device with RingCentral despite this limitation? We would appreciate your guidance. I attached the screensot og the device's web…
1 vote -
transfer call audiofrom deskphone to external phone
The customer is currently pairing their iPhone with a Poly desk phone. They are seeking assistance with transferring active call audio from the desk phone to an external mobile device.
1 vote
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