Settings and activity
6 results found
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6 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →
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7 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →
An error occurred while saving the comment Thank you for suggesting Google Calendar integration for appointment booking. AIR now supports connecting to Google Calendar, allowing callers to hear available time slots and book appointments based on real-time calendar availability.
Learn more about appointment booking with AIR in the release notes: https://support.ringcentral.com/release-notes/ai-receptionist/release-notes-september-2025.html
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9 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →
An error occurred while saving the comment Thank you for suggesting more control over AIR’s voice response speed. AIR now supports adjusting its speaking speed, allowing you to choose a pace that works better for your callers.
You can find this option under AIR Settings > Voice.
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11 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →
An error occurred while saving the comment Thank you for suggesting more control over AIR’s conversation and response style. AIR now includes a Personality setting that lets you tailor its overall tone to better match how you want it to interact with callers.
You can find this option under AIR Settings > Personality and choose from Friendly, Neutral, or Formal.
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28 votesNew · 7 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →
An error occurred while saving the comment Thank you for this suggestion. Routing callers to an AI Receptionist after they reach the maximum wait time in a call queue is now supported.
To configure this, sign in to https://service.ringcentral.com/ and go to Phone System > Auto-Receptionist > Groups > Call Queues > Call Handling & Agents > Wait Settings. Set “Maximum caller wait time in queue,” then use “When maximum wait time is reached, send caller to” to select your AI Receptionist.
Learn more about this capability in the AI Receptionist release notes: https://support.ringcentral.com/release-notes/ai-receptionist/release-notes-march-2026.html
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17 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →
An error occurred while saving the comment Thank you for this suggestion. Routing callers to an AI Receptionist after they reach the maximum wait time in a call queue is now supported.
To configure this, sign in to https://service.ringcentral.com/ and go to Phone System > Auto-Receptionist > Groups > Call Queues > Call Handling & Agents > Wait Settings. Set “Maximum caller wait time in queue,” then use “When maximum wait time is reached, send caller to” to select your AI Receptionist.
Learn more about this capability in the AI Receptionist release notes: https://support.ringcentral.com/release-notes/ai-receptionist/release-notes-march-2026.html
Thank you for suggesting a way for AIR to ask questions, collect caller information, and share it with the appropriate users. AIR’s Lead Capture feature now supports custom questions, so businesses can gather the details they need during a call.
Lead responses can be synced to a connected CRM or stored on the AIR Leads page. You can also configure email notifications to alert selected recipients when a new lead is captured.
Learn more about using Lead Capture with AIR: https://support.ringcentral.com/article-v2/using-lead-capture-with-the-ai-receptionist.html?brand=RingCentral&language=en_US&product=RingEX