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27 results found

  1. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

    12 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Jennie shared this idea  · 

  2. Ability to allow Litify objects to mapped on RCx SF embedded agent

    4 votes

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    Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Jennie shared this idea  · 

  3. Allow adjustments to a Local Connect Bucket

    16 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Jennie supported this idea  · 

  4. Full Access User Visibility to Real-time DNC Integration Field

    2 votes

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Admin →
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  5. RingCx for Hubspot - ability to customize data mapping for the call log fields

    1 vote

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    Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Jennie shared this idea  · 

  6. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

    21 votes

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    Implemented  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jennie shared this idea  · 

  7. Automatic Call Recording

    19 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jennie supported this idea  · 
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