Settings and activity

25 results found

1. When a call enters wrap up time, set the status to Wrap Up, then when wrap up time ends, set the agents stats to Available.

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jennie supported this idea  ·  Jan 27, 2026

2. Ability to limit digital interactions per channel and per user

   8 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jennie supported this idea  ·  Jan 22, 2026

3. Ability to manage the time frame or coverage of customer detail tab display of historical interaction data

   6 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jennie supported this idea  ·  Dec 3, 2025

4. Salesforce for RingCX - allow login sessions to be kept active even when browser refresh so agents do not log out.

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   0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPaula (Group Product Manager, RingCentral) responded

   Release 25.4.2 (December)

   RingCX for Salesforce - Persistent Login Across Browser Refreshes:

   Agents using the integrated softphone will now remain logged into the adapter even after refreshing a browser page. This eliminates a major point of friction, prevents workflow interruptions, and provides a more stable and reliable user experience, especially for agents working in complex Salesforce environments.

   Jennie shared this idea  ·  Nov 25, 2025

5. For RCx for Hubspot. Allow admins to set a default object to relate the call log to.

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Edit…  ·  Delete…  ·  Admin →
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   Jennie shared this idea  ·  Nov 7, 2025

6. Autosave contact card information

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jennie shared this idea  ·  Sep 17, 2025

7. Expand Agent Notes on Disposition window

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jennie supported this idea  ·  Sep 16, 2025

8. Read-Only Access For Real-Time Dashboard on RingCX

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   Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jennie supported this idea  ·  Sep 4, 2025

9. Wrap Time / After Contact Work

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jennie supported this idea  ·  Jul 14, 2025

10. Real time agent analytics for when they are engaged in a digital interaction

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jennie shared this idea  ·  Jul 9, 2025

11. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

    8 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jennie supported this idea  ·  Jul 9, 2025

12. Allow realtime screen monitoring

    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jennie shared this idea  ·  Jul 8, 2025

13. Hubspot for RingCx - have an automatic call log created for call attempts

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    Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Jennie shared this idea  ·  Jul 7, 2025

14. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    11 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jennie supported this idea  ·  Jun 19, 2025

15. Add Rotational setup for call queue

    28 votes

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    8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jennie supported this idea  ·  Jun 19, 2025

16. Cancelling a requeued call

    40 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jennie supported this idea  ·  Jun 17, 2025

17. Enable Requeue Cancelation or Recovery When Transfer Fails

    5 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jennie supported this idea  ·  Jun 17, 2025

18. Dark mode feature

    42 votes

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    5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCentral) responded

    Dark mode is now supported with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    Jennie supported this idea  ·  May 30, 2025

19. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jennie shared this idea  ·  May 30, 2025

20. Ability to allow Litify objects to mapped on RCx SF embedded agent

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    Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Jennie shared this idea  ·  May 6, 2025