Settings and activity

19 results found

1. Autosave contact card information

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jennie shared this idea  ·  Sep 17, 2025

2. Expand Agent Notes on Disposition window

   3 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jennie supported this idea  ·  Sep 16, 2025

3. Read-Only Access For Real-Time Dashboard on RingCX

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   Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jennie supported this idea  ·  Sep 4, 2025

4. Ability to cancel or extend after call wrap

   62 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jennie supported this idea  ·  Jul 14, 2025

5. Real time agent analytics for when they are engaged in a digital interaction

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jennie shared this idea  ·  Jul 9, 2025

6. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

   7 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jennie supported this idea  ·  Jul 9, 2025

7. Allow realtime screen monitoring

   2 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jennie shared this idea  ·  Jul 8, 2025

8. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

   11 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jennie supported this idea  ·  Jun 19, 2025

9. Add Rotational setup for call queue

   28 votes

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   8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jennie supported this idea  ·  Jun 19, 2025

10. Cancelling a requeued call

    28 votes

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    Under Review  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jennie supported this idea  ·  Jun 17, 2025

11. Enable Requeue Cancelation or Recovery When Transfer Fails

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jennie supported this idea  ·  Jun 17, 2025

12. Dark mode feature

    41 votes

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    5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Dark mode is now supported with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    
    

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    Jennie supported this idea  ·  May 30, 2025

13. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

    10 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jennie shared this idea  ·  May 30, 2025

14. Ability to allow Litify objects to mapped on RCx SF embedded agent

    4 votes

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    Planned  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Jennie shared this idea  ·  May 6, 2025

15. Allow adjustments to a Local Connect Bucket

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jennie supported this idea  ·  Apr 16, 2025

16. Full Access User Visibility to Real-time DNC Integration Field

    2 votes

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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17. RingCx for Hubspot - ability to customize data mapping for the call log fields

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jennie shared this idea  ·  Feb 12, 2025

18. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

    8 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jennie shared this idea  ·  Aug 13, 2024

19. Automatic Call Recording

    18 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jennie supported this idea  ·  Jun 7, 2024