← RingCentral Ideas

Settings and activity

17 results found

  1. Real time agent analytics for when they are engaged in a digital interaction

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Jennie shared this idea  · 

  2. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Jennie supported this idea  · 

  3. Remove/disable emojis and gif for RCx digital chat responses

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Jennie shared this idea  · 

  4. Allow realtime screen monitoring

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie shared this idea  · 

  5. Hubspot for RingCx - have an automatic call log created for call attempts

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie shared this idea  · 

  6. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    11 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie supported this idea  · 

  7. Add Rotational setup for call queue

    23 votes
    5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jennie supported this idea  · 

  8. Cancelling a requeued call

    8 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie supported this idea  · 

  9. Enable Requeue Cancelation or Recovery When Transfer Fails

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie supported this idea  · 

  10. Dark mode feature

    37 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie supported this idea  · 

  11. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Jennie shared this idea  · 

  12. Ability to allow Litify objects to mapped on RCx SF embedded agent

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie shared this idea  · 

  13. Allow adjustments to a Local Connect Bucket

    12 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie supported this idea  · 

  14. Full Access User Visibility to Real-time DNC Integration Field

    2 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  15. RingCx for Hubspot - ability to customize data mapping for the call log fields

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie shared this idea  · 

  16. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

    4 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie shared this idea  · 

  17. Automatic Call Recording

    13 votes
    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Jennie supported this idea  ·