← RingCentral Ideas

Settings and activity

12 results found

  1. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

    11 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie supported this idea  · 

  2. Add Rotational setup for call queue

    23 votes
    5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jennie supported this idea  · 

  3. Cancelling a requeued call

    7 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie supported this idea  · 

  4. Enable Requeue Cancelation or Recovery When Transfer Fails

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie supported this idea  · 

  5. Dark mode feature

    35 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jennie supported this idea  · 

  6. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Jennie shared this idea  · 

  7. Ability to allow Litify objects to mapped on RCx SF embedded agent

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jennie shared this idea  · 

  8. Allow adjustments to a Local Connect Bucket

    12 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jennie supported this idea  · 

  9. Full Access User Visibility to Real-time DNC Integration Field

    2 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  10. RingCx for Hubspot - ability to customize data mapping for the call log fields

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jennie shared this idea  · 

  11. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

    4 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jennie shared this idea  · 

  12. Automatic Call Recording

    13 votes
    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Jennie supported this idea  ·